Dubai-Based Customer Service Ops Lead (6-Month Contract)

Adecco; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading talent advisory company in Abu Dhabi is seeking a Customer Service Operations Manager to oversee customer service operations. The candidate must have over 10 years of experience in customer service and at least 5 years in a managerial role. Responsibilities include managing support teams, improving service processes, and aligning service delivery with technology solutions. This role is essential for driving customer satisfaction and operational efficiency in a prestigious client setting.

Qualifications

• 10+ years of experience in customer service/operations.
• 5+ years of managerial experience.
• Experience in UCC, AV, IT Distribution, or enterprise technology sectors.

Responsibilities

• Lead day-to-day operations of the customer service team.
• Develop and implement customer satisfaction strategies.
• Define and monitor key service metrics.

Skills

Customer service management

Operational efficiency

Team leadership

Process improvement

Education

Bachelor’s degree in Business Administration or related field

MBA preferred

Tools

CRM systems

Zoho

Job description

A leading talent advisory company in Abu Dhabi is seeking a Customer Service Operations Manager to oversee customer service operations. The candidate must have over 10 years of experience in customer service and at least 5 years in a managerial role. Responsibilities include managing support teams, improving service processes, and aligning service delivery with technology solutions. This role is essential for driving customer satisfaction and operational efficiency in a prestigious client setting.