Dubai Automotive Service Advisor – Upsell & Delight

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive company in Dubai is seeking a passionate Service Advisor to build strong customer relationships and enhance customer loyalty. The ideal candidate will have 3–5 years of experience in an automotive dealership and a solid understanding of automotive products. Strong communication skills in English are essential, and knowledge of Arabic is a plus. This role offers the opportunity to work closely with management to achieve sales targets and deliver exceptional customer service.

Qualifications

• Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Strong English communication skills; Arabic is a plus!

Responsibilities

• Create strong, long-lasting connections with customers.
• Drive monthly revenue through strategic upselling.
• Address customer needs with expert advice.
• Provide timely updates on vehicle progress.
• Handle customer complaints efficiently.
• Follow all company policies and procedures.

Skills

Customer Service

Automotive Technical Knowledge

Communication Skills

Education

Diploma or Bachelor’s degree in Automobile / Mechanical Engineering

Tools

MS Office (SAP knowledge preferred)

Job description

A leading automotive company in Dubai is seeking a passionate Service Advisor to build strong customer relationships and enhance customer loyalty. The ideal candidate will have 3–5 years of experience in an automotive dealership and a solid understanding of automotive products. Strong communication skills in English are essential, and knowledge of Arabic is a plus. This role offers the opportunity to work closely with management to achieve sales targets and deliver exceptional customer service.