Driver Operations Lead: Customer Success & Onboarding

Moove; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading mobility platform is looking for a Customer Service Manager in Dubai. This role involves leading the Customer Service team, overseeing driver onboarding processes, and ensuring compliance with UAE regulations. Candidates should have a Bachelor's degree and at least 5 years of experience in customer service or driver onboarding. The position offers the opportunity to work in a fast-paced environment and create meaningful change in the mobility sector.

Qualifications

• 5 years of experience in Customer Service and/or Driver Onboarding.
• Strong knowledge of UAE labor law and regulations.
• Experience managing teams in a fast-paced operational environment.

Responsibilities

• Lead the Customer Service team to support drivers.
• Oversee the full driver onboarding process.
• Collaborate with Fleet Finance and Ops teams for issue resolution.
• Train and mentor the CS & onboarding team.

Skills

Excellent communication

Conflict resolution

Problem-solving skills

Team management

Knowledge of UAE labor law

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems (HubSpot, Zendesk)

MS Office Suite

Google Sheets

Job description

A leading mobility platform is looking for a Customer Service Manager in Dubai. This role involves leading the Customer Service team, overseeing driver onboarding processes, and ensuring compliance with UAE regulations. Candidates should have a Bachelor's degree and at least 5 years of experience in customer service or driver onboarding. The position offers the opportunity to work in a fast-paced environment and create meaningful change in the mobility sector.