Drilling and Completions Data Analyst

Baker Hughes; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading oil and gas company is seeking a Drilling and Completions Data Analyst in Abu Dhabi. The role involves managing data and incidents, providing application support, and ensuring high customer service levels. Candidates should have a Bachelor's degree, 3 years of industry experience, and strong communication skills. This position offers a contemporary work-life balance and comprehensive medical benefits.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Qualifications

• Minimum 3 years of operational experience in the Oil & Gas industry.
• Knowledge of ITIL methodology is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Manage data entry and quality control tasks.
• Provide application support to customers.
• Track incidents and resolve issues.

Skills

Advanced English

Customer service experience

Team collaboration

Ability to work independently

Education

Bachelor's Degree in IT, systems, petroleum engineering

Tools

ITIL methodology

Job description

Overview

Do you enjoy creating innovative and strategic solutions to solve complex problems?

Would you like the opportunity to learn cutting-edge technology?

Join our Field Service team

As a Drilling and Completions Data Analyst, you will be responsible for data management, incident management, and support of real-time drilling applications, wireline and completions data. This position demands the highest level of customer service to internal and external customers and will challenge your ability to perform activities in a high-paced environment.

Responsibilities

• Creating wells in application(s), creating users, adding or updating user rights, configuring information feeds, and troubleshooting real-time well data
• Managing the day-to-day data entry and data quality control tasks
• Providing application support to customers in person and via email and / or phone
• Tracking incidents and requests using the Baker Hughes management system
• Troubleshooting or escalating issues to resolution
• Interacting directly with customers to triage application-related issues and driving prompt resolution by working with teams involved in the process
• Maintaining, developing, and following company standard operating procedures
• Providing timely and proactive communications to stakeholders on significant issues and developments
• Following all Knowledge-Centered Support processes and methodologies
• Working with regional and global teams to ensure onboarding of new customers, ensure service continuity, and information security
• Providing training on individual product applications
• Communicating recurring issues and facilitating continuous improvement
• Managing additional projects when assigned

Requirements

• Have a Bachelor's Degree in IT, systems, petroleum engineering and / or related fields
• Have a minimum 3 years of operational experience in the Oil & Gas industry
• Have knowledge of ITIL methodology (preferred)
• Have experience in internal and external customer service and management
• Have an advanced level of English; Arabic language skills are an advantage
• Have excellent written and verbal communication skills
• Have the ability to work independently on projects, as well as being highly collaborative and a team-oriented individual

Work in a way that works for you

To be successful in this role you will :

• Have a Bachelor's Degree in IT, systems, petroleum engineering and / or related fields
• Have a minimum 3 years of operational experience in the Oil & Gas industry
• Have knowledge of ITIL methodology (preferred)
• Have experience in internal and external customer service and management
• Have an advanced level of English; Arabic language skills are an advantage
• Have excellent written and verbal communication skills
• Have the ability to work independently on projects, as well as being highly collaborative and a team-oriented individual

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect :

• Contemporary work-life balance policies and well-being activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits