Director, Strategic Planning and Digitalization

Western Union Holdings,Inc; United Arab Emirates; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial services company is seeking a Director of Strategic Planning and Digitalization in Dubai. This role involves managing digital integration initiatives, driving product innovation, and executing business strategies. Candidates should have over 10 years of management experience and a strong focus on digital wallets. Competitive benefits are offered along with a hybrid working model that requires in-office presence at least three days a week.

Benefits

Group Life policy fully sponsored

Comprehensive Group Medical policy

Housing allowance

Children Education Reimbursement scheme

Club Membership Reimbursement program

Qualifications

• 10+ years of management experience driving revenue and profitability.
• Strong background in product and digital wallet innovation.
• Proficient in analytics and e-commerce technologies.

Responsibilities

• Lead P&L management.
• Drive digital and product innovation.
• Oversee mergers & acquisitions strategy.
• Cultivate strategic partnerships for business development.

Skills

Management experience

Digital wallets experience

Proficiency in digital tools

Strategic planning

Leadership skills

Communication skills

Analytical abilities

Collaborative mindset

Education

Bachelor’s degree in business or related field

Job description

Director, Strategic Planning and Digitalization – Dubai

Are you passionate about leading digital integration and operational activities across the Middle East?

Would you like to play a key role that combines general management with a deep focus on product and the innovation of the digital wallet, ensuring Western Union maintains its competitive edge?

Are you ready to expand your potential in a dynamic organization that is evolving into the next phase of its 174-year history?

Join Western Union as Director, Strategic Planning and Digitalization.

Western Union powers your pursuit.

Be motivated by our values: Integrity, Respect, Trust & Innovation.

Role Responsibilities

• Leadership and management of P&L
• Digital and Product Innovation
• Entities creation / Mergers & Acquisitions (M&A) Strategy and Execution
• Strategic Partnerships and Business Development
• Performance, operational excellence, and compliance
• Lead Cross-Functional Collaboration

Role Requirements

• Minimum of 10+ years of experience of management including driving revenue and profitability, with a track record in market expansion, transformation, and M&A activities
• Experience in digital wallets with a strong background in product
• Bachelor’s degree in business, strategy, management, transformation or a related field
• Proficiency in digital tools (including analytics), platforms, and e-commerce technologies
• Strong strategic planning and analytical abilities
• Excellent leadership, communication, and stakeholder management skills
• Visionary, results-driven, adaptable, and collaborative with a passion for innovation and growth
• Able to have transparent and productive relationships with peers and collaborate successfully across the organization.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is well positioned to become the world’s most accessible financial services company — transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your UAE specific benefits include:

• Group Life policy, fully sponsored by Western Union
• Comprehensive Group Medical policy – Spouse and children up to age 25 can be covered, subject to the insurer’s review of eligibility. The cost of this benefit is fully sponsored by Western Union.
• Housing allowance
• Children Education Reimbursement scheme
• Club Membership Reimbursement program

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-LP1#LI-Hybrid

Estimated Job Posting End Date:

11-25-2025

This application window is a good‑faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.