Director, Product Management

MasterCard; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading payment solutions company is seeking a Director of Product Management based in Dubai. The role involves supporting the product management team, developing strategic business plans, and managing customer relationships while driving profitability. Candidates should have extensive experience in managing large accounts and a solid understanding of digital wallet ecosystems. This position offers an opportunity to lead innovative product strategies in a dynamic market.

Qualifications

• In-depth experience executing and managing cross sales strategies for numerous complex or large accounts.
• Detailed knowledge of the MNO / Digital Wallet ecosystem.
• Knowledge of Acceptance products.

Responsibilities

• Develop pipeline with account management teams to drive Network of Wallets product suite.
• Design strategies, messaging and proposals for customers.
• Drive deliveries with key customer relationships.

Skills

Cross sales strategies

Client management

Profitability modeling

Leadership in negotiations

Job description

Director, Product Management

Overview

• Supports product management team efforts in developing strategic business plans and product roadmaps
• Works with internal MasterCard teams to analyze internal and external stakeholder needs and issues
• Provides input into profitability targets for different products
• Communicates new information, industry trends and market insights to internal stakeholders
• Tracks progress and reports on project plans for creation and implementation of new product features and enhancements
• Supports development of internal knowledge documents such as case studies and industry best practices
• Responsible for setting GTM strategies as it relates to customer accounts that are aligned with geography strategy sales goals to drive market share, volume and revenue growth
• Leads and manages existing customer relationships, optimising GTM actions and working to identify opportunities and customer needs
• Aligns with technical account management function to ensure client satisfaction with products
• Partners with customers to deliver aligned solutions against the Network of Wallet roadmap and comprehensive consulting support
• Supporting pipeline management at the account level

Responsibilities

• Develop pipeline with account management teams to drive Network of Wallets product suite
• Designs strategies, messaging and proposals for customers
• Analyses the customer’s business through profitability modelling financial forecasting and competitive analysis
• Drives deliveries with key customer relationships
• Partners with the customer to establish, execute and report progress against business plans
• Negotiates and executes on the customer agreement process
• Identifies and recommends products to enhance the customers’ profitability
• Helps identify and coach talent within the TAM and product organisations

Experiences

• In depth experience executing and managing cross sales strategies for numerous complex or large accounts
• Detailed knowledge of the MNO / Digital Wallet eco-system
• Knowledge of Acceptance products
• In depth experience in managing clients
• Taken a lead role in a customer negotiations

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