Director Priority Private
Standard Chartered
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Benefits offered by this job
Job summary
Standard Chartered in Dubai seeks an experienced Sales and Relationship Manager for Priority Private client relationships across the region. The role focuses on onboarding new clients, expanding the portfolio, and delivering superior service through strong communication and negotiation skills.
You will develop strategic revenue plans, manage targets, and ensure compliance with KYC/AML standards while collaborating with cross-functional teams and risk partners to uphold the bank's standards.
Qualifications
- Experienced Sales and Relationship Manager with background in Banking & Investment Products.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Leadership capability and team motivation.
- Good understanding of UAE business environment, preferably connections with Priority Private community.
Responsibilities
- Creation of strategic plans for revenue generation and business development within the Private Banking space.
- Generate new business to achieve defined targets including customers, volumes and revenue.
- Induction of new NTB customers from Branches & Direct Sales.
- Create sales call plans to acquire large prospective customers.
- Maintain Sales MIS (Calls, Prospects, Attritions, Business done).
- Meet customer expectations and handle complaints with professional service.
- Lead through example and collaborate with risk & control partners.
- Ensure KYC/AML updates and zero error documentation.
- Detect suspicious transactions and ensure compliance with AML procedures.
- Obtain SCA license within 6 months and complete CPD.
Job description
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
To become a strategic professional within our team, while utilizing your experience in building and managing Priority Private client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.
- Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
- Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targetsAbo, transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Creation of sales call plans to acquire large prospective customers through referrals.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
- Ensure KYC/AML updates, proper zero error documentation.
- To be able to detect any suspicious transactions, Money laundering, forgeries etc.
- Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
- Obtain Security & Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.
- Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good understanding of the business environment in UAE preferably with direct contacts with the local Priority Private community.
- Adapting to multi-cultural environment.
- In-depth knowledge of capital markets and financial planning
- SCA certified (or completion of certificate within 6 months)
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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