Director, Operations

AccorHotel; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Director of Operations to oversee all hotel operations, enhance guest experiences, and ensure compliance with brand standards. The ideal candidate will have a Bachelor's degree in Hotel Management and a minimum of 8 years of leadership experience in luxury hospitality, preferably within the UAE. This full-time role promotes a culture of continuous service improvement and operational excellence.

Qualifications

• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Minimum 8 years experience in luxury hospitality with significant exposure to the UAE market strongly preferred.
• Creative thinker with a passion for excellence, guest personalization, and continuous innovation.

Responsibilities

• Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
• Champion a culture of luxury personalization and continuous improvement in service delivery.
• Drive the implementation of guest experience initiatives ensuring consistency across all departments.

Skills

Leadership

Food & Beverage operations

Financial acumen

Communication skills

Innovation

Education

Bachelor's degree in Hotel Management or related field

Job description

• Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
• Develop and execute operational strategies to deliver innovative guest-centric experiences.
• Ensure compliance with brand standards legal requirements and operational policies.
• Monitor competitor activities and international trends ensuring the hotel remains ahead of the market.
• Act as a key ambassador of the brand maintaining a strong presence on the floor.
• Champion a culture of luxury personalization and continuous improvement in service delivery.
• Regularly engage with guests ensuring feedback is acted upon promptly and effectively.
• Drive the implementation of guest experience initiatives ensuring consistency across all departments.
• Collaborate with Sales Marketing and Revenue teams to support upselling guest loyalty and reputation management.
• Oversee departmental budgets payroll and operational expenses ensuring alignment with financial targets.
• Set and achieve profit margin goals through effective cost management resource optimization and revenue enhancement strategies.
• Identify opportunities for reinvestment innovation and efficiency to maximize overall profitability.
• Support revenue growth through operational excellence cross-selling and collaboration with commercial teams.
• Inspire mentor and develop Department Heads to achieve high levels of performance and engagement.
• Partner with the Director of People & Culture on workforce planning recruitment succession and performance management.
• Conduct regular progress reviews and annual performance appraisals for leadership team members.
• Foster a culture of empowerment accountability inclusivity and well-being among all colleagues.
• Ensure training coaching and career development initiatives are implemented across departments.
• Lead the implementation of the hotels sustainability initiatives in line with Accors Sustainability Program commitments.
• Ensure high standards of hygiene safety and security in all areas of operation.
• Promote responsible resource management (energy water waste) and eco-efficient practices throughout the property.
• Serve as a role model for integrity confidentiality and compliance with all corporate and statutory requirements.

Qualifications

• Bachelors degree in Hotel Management or related field.
• Proven senior leadership experience as Director of Operations or Executive Assistant Manager in luxury hotels.
• Strong background in Food & Beverage operations at senior leadership level.
• Minimum 8 years experience in luxury hospitality with significant exposure to the UAE market strongly preferred.
• Excellent oral and written communication in English (additional languages an advantage).
• Commercially astute with strong financial and business acumen.
• Culturally agile dynamic and approachable leader with exceptional interpersonal skills.
• Creative thinker with a passion for excellence guest personalization and continuous innovation.
• Flexible to work varied schedules based on operational demands.

Remote Work

No

Employment Type

Full-time