Director- Escrow Product Management UAE National only

First Abu Dhabi Bank; Dubai; On-site; AED 350,000 - 450,000; Full time

Job summary

A major financial institution in Dubai seeks a Director for Escrow Product. This role involves leading the strategic development of escrow products, ensuring regulatory compliance, and managing product lifecycles. You should have over 7 years of experience in escrow services and excellent communication skills. The position is full-time with no remote work options.

Qualifications

• Proficient in English (business level), Arabic preferred.
• At least 7 years of experience in escrow services product management.
• Good understanding of local and international cash management practices.

Responsibilities

• Lead product development lifecycle from ideation to launch.
• Conduct market research to identify trends and customer preferences.
• Ensure compliance with regulatory requirements for all escrow products.

Skills

Excellent understanding of escrow propositions

Knowledge of industry best practices

Strong communication skills

Problem-solving abilities

Negotiation skills

Multitasking abilities

Analytical mindset

Education

University degree (Bachelor’s minimum)

Job description

JOB PURPOSE

The Director for Escrow Product is responsible for leading the strategic vision development and management of our escrow product offerings. This role aims to ensure the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. The Director will drive product excellence by collaborating with cross‑functional teams, analyzing market trends, and prioritizing customer needs to enhance the overall product portfolio and achieve business growth.

ACCOUNTABILITIES

Lead the end‑to‑end product development lifecycle from ideation to launch of the product.

Ensure timely delivery of high‑quality escrow products that meet customer needs and regulatory standards.

Conduct thorough market research to identify trends, customer preferences, and competitive landscape.

Use insights to inform product development and positioning.

Work closely with sales, marketing, technology, and operations teams to ensure cohesive product development and implementation.

Foster strong relationships with internal and external stakeholders.

Gather and analyze customer feedback to continuously improve product offerings.

Ensure exceptional customer experience and satisfaction with escrow products.

Track and report on key product performance metrics.

Use data‑driven insights to make informed decisions and optimize product success.

Align product development with business goals.

Develop business requirements as the basis for technical development, operations, payments processing, and other cross‑functional departments to build systems, procedures, and materials that support product development and ongoing enhancements.

Handle product rollout regionally and globally for all escrow propositions.

Handle all risk assessment activities and reports.

Maintain regulatory and legal compliance requirements of all escrow products.

Attend client meetings along with CM Advisory/coverage RMs and analyze project revenue details.

Reassess the FTP benefits from GT and arrive at the applicable interest payable to the developers (if applicable) on a frequency agreed with the respective developers.

Update the standard Tariff structure of Escrow Management from time to time.

Liaise with the respective regulators for any clarification or additional information regarding escrow laws/regulations for the smooth conduct of escrow business.

Vetting of commercial escrow agreements with internal/external lawyers, opening of commercial escrow accounts, checking payment requests for compliance with escrow agreement terms, and liaising with payment teams for payments/closure of accounts.

Close liaison with staff from GTB Advisory Client Services Payment Centre Channel Support Branch, network relationship managers, IT desk, operations, and other relevant stakeholders in the implementation process.

Participate in the review of client agreements, service standards, and service quality to ensure we meet and exceed client expectations.

QUALIFICATIONS

Knowledge

• Excellent understanding of escrow propositions, local and international escrow laws, regulations, and practices.
• Knowledge of industry best practices and emerging technologies in escrow services.
• Strong understanding of regulatory requirements and compliance in the escrow industry.
• Ability to navigate complex legal and regulatory landscapes.
• Sound knowledge of corporate and other cash management products and operations.
• Strong grasp of financial principles, including budgeting, forecasting, and financial analysis.
• Ability to manage financial aspects of product development and ensure profitability.
• Excellent customer service skills and ability to enhance product offerings based on customer insights and preferences.
• Proficient in English (business level). Arabic preferred.

Key Attributes

• Self‑starter, motivated, with aptitude and willingness for self‑learning.
• Analytical mindset with strong numerical and project assessment skills.
• Excellent verbal and written communication and ability to articulate concepts effectively.
• Creative mindset to drive innovation in product development and willingness to change status quo.

EXPERIENCE

At least 7 years of experience in escrow services product management.

Good understanding of local and international GTB products, international cash management practices, and digital platform operations.

SKILLS

• Results‑oriented individual with strong communication, multitasking, and organizational skills.
• Negotiation, decision‑making, and problem‑solving abilities.
• Capability to manage high workload within a pressurized environment.
• Strong work ethic and willingness to take a hands‑on approach.

EDUCATION

University degree (Bachelor’s minimum).

REMOTE WORK

No.

EMPLOYMENT TYPE

Full‑time.