Digital Workplace Technician — M365 & Intune

ParamInfo; Dubai; Remote; AED 22,000 - 48,000; Full time

Job summary

ParamInfo in Dubai seeks a Technician – IT Digital Workplace to support Microsoft 365 services and endpoint management across Windows, macOS, iOS and Android. You will administer Teams, SharePoint, OneDrive, and Exchange Online, manage Intune enrollment and device lifecycle, and coordinate security/compliance with IT Security and infrastructure teams.

You will monitor service health, produce reports, and drive adoption through improvements and pilots with business stakeholders.

Qualifications

• Technician – IT Digital Workplace with 5 years of experience in IT digital workplace.
• Microsoft 365 services experience including Teams, SharePoint, OneDrive and Exchange Online.
• Intune administration and device enrollment, configuration and compliance.
• Experience supporting Windows, macOS, iOS and Android in a corporate environment.
• Knowledge of endpoint security and compliance controls and related workflows.
• Experience packaging, testing, deploying and updating applications and configurations.
• Monitoring service health, adoption metrics and generating actionable reports.
• Experience driving service improvements and user adoption across stakeholders.

Responsibilities

• Administer and support Microsoft 365 workplace services (Teams, SharePoint, OneDrive, Exchange Online).
• Manage endpoint enrollment, configuration, compliance and device lifecycle via Intune.
• Support Windows, macOS, iOS and Android devices and resolve escalated incidents within SLAs.
• Maintain device security and compliance in coordination with IT Security and infrastructure teams.
• Deploy and update applications and configurations across managed devices.
• Monitor service health, adoption, and support trends; produce reports and coordinate actions.
• Maintain up-to-date technical procedures and knowledge articles for digital workplace services.
• Support service improvements, pilots and user-adoption activities with business stakeholders.

Skills

Technician – IT Digital Workplace

Microsoft 365 services

Intune administration

Multi-platform support

Endpoint security and compliance

Application and policy deployment

Monitoring and Reporting

Improvement and adoption

Job description

ParamInfo in Dubai seeks a Technician – IT Digital Workplace to support Microsoft 365 services and endpoint management across Windows, macOS, iOS and Android. You will administer Teams, SharePoint, OneDrive, and Exchange Online, manage Intune enrollment and device lifecycle, and coordinate security/compliance with IT Security and infrastructure teams.

You will monitor service health, produce reports, and drive adoption through improvements and pilots with business stakeholders.