Digital Product Specialist

Emirates; United Arab Emirates; On-site; AED 268,000 - 446,000; Full time

Job summary

Emirates in Dubai is seeking a Digital Product Specialist to manage initiatives within the Emirates digital product strategy, ensuring alignment with business objectives and brand guidelines.

You will collaborate with Digital, IT and business stakeholders to deliver features for web, mobile and apps, own documentation, lead UAT, and help shape the digital experience roadmap to enhance customer journeys.

Qualifications

• 5+ years experience in Marketing & Media Communications or relevant.
• Degree or Honours (12+3 or equivalent) in Marketing/Media Communications or similar.
• Experience in Product Technology.
• Strong understanding of web, mobile and app technologies.
• Proficient with product planning/tools: Jira, Confluence, Figma/Sketch.

Responsibilities

• Collaborate with Digital, IT and business stakeholders to optimise existing products.
• Own product documentation, briefs and test criteria.
• Lead User Acceptance Testing to ensure customer experience quality.
• Support the Digital Experience roadmap and align with customer journey vision.
• Document MVPs and phases to deliver enhanced experience and revenue.

Skills

Marketing communications

Web/mobile tech

UX design

Communication

Data-driven design

Stakeholder collaboration

Education

Degree in Marketing/Media Communications

Tools

Jira

Confluence

Figma

Sketch

HTML/CSS/JS

Job description

Job Purpose

Our Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs, and goals of our organization across the globe, both internally and with customers alike!

Digital Product Specialist

The Digital Product Specialist will manage and implement assigned key initiatives within the Emirates digital product strategy, ensuring alignment with the business objectives of client stakeholders and wider CCMB strategy. Responsible for implementing the agreed backlog of features for Emirates Group brands web, mobile and app properties. Develop and utilise subject matter expertise, whilst putting the customer first and ensuring best in class brand user experience, interaction design and content development. Act as champion for the broader Digital strategy and ensure all assets adhere to Emirates Brand guidelines. Ensure projects are delivered to scope, quality and timelines.

In This Role You Will

• Collaborate with wider Digital team, IT, and business stakeholders to increase the value of existing, established products through product optimisation. Identify areas of where technical capabilities are not fully leveraged and drive product enhancements. This includes:
• Ownership of all product related documentation and briefing/hand off documentation including, product requirements, design brief and test criteria.
• Responsibility for User Acceptance Testing of product enhancements to ensure customer experience quality and consistency standards have been met
• Working with Customer Strategy & Retention to ensure any UX enhancements support the communication strategy and customer journey vision.
• Assist in creation & execution of Digital Experience roadmap set by the Digital Product Owner(s). Work in collaboration with Digital Analytics, Digital Research and Design teams to:
• Understand what the customer expectations are from our digital experience.
• Understand digital channel analytics to drive understanding of user behaviour that will support timely and informed product decision making.
• Support the Product Owners in the gathering/interpretation of customer data & insights from research outputs.
• Develop hypothesis that can be validated through appropriate quantitative and qualitative tests to ensure we can create customer-focused digital experiences that are intuitive, engaging, and personalised.
• Work with the Digital Product owners to document scope and requirements for all new products/capabilities. This should include:
• Ownership of all product related documentation and briefing/hand off documentation including, product requirements, design, brief and test criteria.
• Identification and documentation of Minimum Viable Product (MVP) and additional phases that will deliver improved customer experience/increased revenue in the shortest time.
• Responsible for User Acceptance Testing of new product features and capabilities to ensure customer experience quality and consistency with Emirates Group standards.
• Liaising with IT and CCMB department on the planning and delivery of product launches to global audiences ensuring agreed sign off and roll out procedures are met.
• Provide recommendations to Group & Central Portfolios MMC/MCMs against briefs and business unit requirements to support the effective fulfilment of digital marketing campaigns.
• Remain up to date on changes and trends in digital user experience and product management. Use this to identify opportunities and share these with the wider team (UX team and MMC team).
• Ensure that all content on the sites within the assigned portfolio is maintained and updated when required. This will include producing content briefs for the Digital Production team to work from and in some instances updating content directly in Umbraco when required.
• Work with analytics and insight team to interpret data, analyse results using statistical techniques to identify trends and analysis relating to key digital products.

Qualification

• 5+ years experience in Marketing & Media Communications or relevant.
• Degree or Honours (12+3 or equivalent) in Marketing/Media Communications or similar.
• Experience in Product Technology.
• An ongoing desire to learn and excel in a highly collaborative, multi-faceted department.
• Strong understanding of web, mobile and app technologies
• Skilled and experienced in the use of product & software development tools (Jira, Confluence, Figma/Sketch and other product planning/management tools).
• Data-driven design skills, knowledge, production value and attention to detail.
• Proficient with user experience/interface design patterns process and standard UCD methodologies.
• Co--ordinate usability testing and research to define and refine existing and/or new interfaces.
• Excellent written and verbal communication skills.
• Skilled and experienced in common software project management and development practices.
• A good understanding of web standards and accessibility standards.
• Basic knowledge of HTML, CSS, JavaScript/JQuery, (iOS), (Android) a plus.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers