Digital Analyst

WebBeds; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

WebBeds is seeking a Digital Analyst to drive automation and digital tool adoption across finance, commercial contracting, and corporate processes. You will assess opportunities, build practical automation solutions, and support teams in using tools confidently to boost productivity.

The role emphasizes documenting solutions, enabling users, and promoting continuous improvement across the WebBeds Group. Collaboration with diverse stakeholders is essential.

Qualifications

• Experience identifying automation opportunities and documenting business processes.
• Ability to design practical automation solutions and track ROI.
• Familiarity with BI tools, Power BI, and SQL for data insights.
• Proven ability to support non-technical users and document steps clearly.

Responsibilities

• Assess opportunities to simplify, remove or automate business processes.
• Capture requirements and maintain a project register for automation initiatives.
• Develop practical automation tools and embed them into day-to-day work.
• Document solutions, tools and process changes for sustainability.
• Support colleagues to build capability and trust in new tools.
• Drive continuous improvement across corporate functions.
• Collaborate with stakeholders to deliver user-friendly solutions.

Skills

Automation concepts

RPA platforms

Process optimization

Data analysis

Communication

Tools

Power BI

SQL

Freshdesk

Zendesk

Job description

What you will do on your journey with WebBeds

What you will do on your journey with WebBeds As a Digital Analyst you will drive the adoption of digital tools and automation across WebBeds helping colleagues make better use of technology investments across finance commercial contracting and corporate processes You will assess opportunities to remove simplify or automate business processes develop practical automation solutions and support teams in using tools confidently and sustainably This role will help increase productivity across business lines by documenting solutions clearly building user capability and promoting continuous improvement in how technology is used across the WebBeds Group In this role you will

Key responsibilities

• Process automation assessment Review and assess opportunities to simplify remove or automate business processes evaluating the return on investment and value added from each opportunity
• Automation project tracking Establish and maintain a project register for automation and process re-engineering opportunities ensuring clear timelines deadlines accountability and transparent reporting for senior management
• Tool development and adoption Develop practical automation tools that improve personal productivity across business lines and support teams in embedding these tools into day-to-day ways of working
• Documentation and sustainability Ensure solutions tools and process changes are fully documented easy to understand and sustainable for users beyond initial implementation
• User enablement and support Support colleagues in building confidence with corporate technology helping them develop the skills needed to manage their own solutions independently
• Continuous improvement Drive ongoing improvement in the use of technology across corporate offices and the wider WebBeds Group when required
• Stakeholder collaboration Work with stakeholders across functions to understand business needs communicate technical concepts clearly and deliver solutions that improve user experience and operational efficiency

The skills we would love to see in your suitcase

Strong understanding of automation technologies process optimisation robotic process automation platforms and workflow management tools Knowledge of ticketing systems such as Freshdesk or Zendesk Business Intelligence tools and helpdesk or customer service environments Proficiency in documenting workflows standard operating procedures and data analysis Knowledge of industry trends emerging technologies Business Intelligence tools Power BI and SQL Understanding of customer service principles and how to deliver effective user support Excellent problem-solving troubleshooting and communication skills with the ability to explain technical concepts to non-technical stakeholders Strong attention to detail accuracy and the ability to manage multiple priorities A collaborative customer-focused approach with a commitment to delivering high-quality support Previous experience in travel or B2B organisations Strong understanding of automation technologies, process optimisation, robotic process automation platforms, and workflow management tools.Knowledge of ticketing systems such as Freshdesk or Zendesk, Business Intelligence tools, and helpdesk or customer service environments.Proficiency in documenting workflows, standard operating procedures, and data analysis.Knowledge of industry trends, emerging technologies, Business Intelligence tools, Power BI, and SQL.Understanding of customer service principles and how to deliver effective user support.Excellent problem-solving, troubleshooting, and communication skills, with the ability to explain technical concepts to non-technical stakeholders.Strong attention to detail, accuracy, and the ability to manage multiple priorities.A collaborative, customer-focused approach with a commitment to delivering high-quality support.Previous experience in travel or B2B organisations.