Desktop Support Engineer — Elevate End-User IT Experience

Dicetek LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services company located in Dubai seeks a skilled Desktop Support Engineer to provide technical support. Responsibilities include diagnosing hardware/software issues, managing user accounts in Active Directory, and conducting user training. Ideal candidates should have a Bachelor's degree, at least two years of experience, and strong knowledge of Windows and Mac systems. This role is essential for maintaining user satisfaction and system functionality.

Qualifications

• At least two years of experience in a desktop support role.
• Strong knowledge of Windows and Mac operating systems.
• Ability to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Provide first-line technical support to users with hardware and software issues.
• Diagnose and troubleshoot desktop and system problems in a timely manner.
• Install, configure, and upgrade desktops, laptops, and related hardware.

Skills

Technical support

Customer-oriented approach

Excellent communication skills

Troubleshooting hardware/software

Education

Bachelor's degree in Computer Science or related field

Tools

Active Directory

Windows

Mac operating systems

Job description

A technology services company located in Dubai seeks a skilled Desktop Support Engineer to provide technical support. Responsibilities include diagnosing hardware/software issues, managing user accounts in Active Directory, and conducting user training. Ideal candidates should have a Bachelor's degree, at least two years of experience, and strong knowledge of Windows and Mac systems. This role is essential for maintaining user satisfaction and system functionality.