Deskside Technician (L2) - EUC & DC Support

VIA University College; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

A global IT support leader in Dubai is hiring a Deskside Technician (L2) to provide onsite and remote support for various IT systems and devices. The ideal candidate should have over 4 years of experience in desktop support, with strong skills in Windows, macOS, and Microsoft O365. This role offers a competitive salary, a collaborative work culture, and growth opportunities in a dynamic environment.

Benefits

Competitive salary

Collaborative and inclusive work culture

Career growth opportunities

Qualifications

• 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS (10/11) and Microsoft O365.
• Experience with Microsoft Intune and Desktop Central.
• Proficiency with Active Directory and remote support tools.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide onsite and remote support for Windows 10/11, macOS, and mobile devices.
• Diagnose and resolve issues related to O365 and Active Directory.
• Perform IMAC tasks including hardware/software deployments.
• Manage asset inventory including tagging and tracking.
• Support VIP users with prompt and professional service.

Skills

EUC/Break-fix experience

Windows 10/11 knowledge

macOS knowledge

Microsoft O365 experience

Microsoft Intune proficiency

Active Directory experience

Remote support tools proficiency

Mobile device management

Troubleshooting hardware

Malware removal and network troubleshooting

Job description

A global IT support leader in Dubai is hiring a Deskside Technician (L2) to provide onsite and remote support for various IT systems and devices. The ideal candidate should have over 4 years of experience in desktop support, with strong skills in Windows, macOS, and Microsoft O365. This role offers a competitive salary, a collaborative work culture, and growth opportunities in a dynamic environment.