Deputy Store Manager

GMG; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global well-being company in Dubai is seeking a Deputy Store Manager to drive sales and deliver exceptional customer experiences. The ideal candidate will have 3–5 years of retail management experience, a strong understanding of sneaker culture, and proven leadership skills in high-volume flagship environments. This role emphasizes operational excellence and team motivation while maintaining GMG standards.

Qualifications

• 3–5 years of retail management experience, preferably in premium environments.
• Proven experience managing high-volume stores and large teams.
• Strong understanding of sneaker, basketball, and streetwear culture.

Responsibilities

• Drive sales performance by communicating store targets and motivating the team.
• Ensure smooth store operations including cash handling and customer service.
• Lead visual merchandising and stock management to flagship standards.
• Monitor sales reports and propose action plans to maximize profitability.
• Handle customer complaints and maintain brand service standards.

Skills

Retail management experience

Knowledge of sneaker culture

Leadership skills

Customer service excellence

Education

Bachelor’s degree in any discipline

Tools

MS Office

Retail systems

Job description

About GMG

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the Role

We are seeking a dynamic Deputy Store Manager to support the Store Manager in driving sales, delivering exceptional customer experiences, and ensuring operational excellence in line with GMG standards. The ideal candidate is passionate about basketball, sneaker culture, and streetwear trends with proven leadership experience in high-volume flagship environments.

Key Responsibilities

• Drive sales performance by communicating store targets, tracking KPIs (ATV, UPT, conversion, units sold), and motivating the team.
• Ensure smooth store operations including cash handling, loss prevention, returns/refunds, and customer service.
• Lead visual merchandising, in-store displays, and stock management to flagship standards.
• Monitor sales reports, analyze market trends, and propose action plans to maximize profitability.
• Support in staff scheduling, training, and retention to maintain service excellence.
• Handle customer complaints, provide timely resolutions, and maintain brand service standards.
• Coordinate with facilities on store maintenance and ensure compliance with company programs.

Qualifications & Skills

• Bachelor’s degree in any discipline.
• 3–5 years of retail management experience, preferably in premium or flagship environments.
• Strong understanding of sneaker, basketball, and streetwear culture.
• Proven experience managing high-volume stores and large teams.
• Proficient in MS Office and retail systems.