Department Manager – Beauty

Al Tayer Group Career site; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

Al Tayer Group's Insignia division is seeking a results-driven Store Manager to lead a luxury retail team in Dubai, driving sales while upholding brand image, service standards and store governance.

You will coach staff to deliver exceptional customer service, manage stock and promotions, ensure visual merchandising compliance with brand guidelines, and sustain health and safety and loss-prevention practices.

Qualifications

• Graduate in any discipline.
• 3–5 years experience running a profitable retail store.
• Strong leadership and customer service skills.
• Ability to drive sales and manage stock.
• Knowledge of brand guidelines and visual standards.

Responsibilities

• Drive sales, monitor performance and identify opportunities to meet sales targets.
• Lead by example, resolve customer complaints promptly.
• Minimise stock loss and ensure stock accuracy.
• Analyse stock information to maximise sales opportunities.
• Prepare stock takes with Operations.
• Plan and support promotions and brand activities.
• Maintain professional relationships with business partners.
• Ensure health & safety standards are followed.
• Understand customer profiles and feedback to Marketing.
• Maintain Visual Merchandising standards.
• Monitor sales per square foot to maximise productivity.
• Keep abreast of market trends and competitor activity.

Skills

Team leadership

Sales drive

Customer service

Stock management

Reporting

Visual merchandising

Market analysis

Education

Graduate in any discipline

Job description

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction

Responsibilities

Functional Roles and Responsibilities

• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
  

People Management Roles and Responsibilities

• Provide leadership and direction to team members towards the achievement of goals and objectives
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Qualifications

Education/Certification and Continued Education

• Graduate in any discipline

Years of Experience

• 3-5 years experience of successfully running a profitable retail store