DataOps & AI-Driven DevOps Engineer

Luxoft; Abu Dhabi; On-site; AED 260,000 - 420,000; Full time

Benefits offered by this job

Visa and relocation support

Medical and life insurance coverage

Family support benefits

Education assistance for children

Additional benefits in line with local

Job summary

Luxoft in Abu Dhabi, UAE, is hiring a Support Engineer to bridge development and operations. You will own incident resolution, CI/CD health, infrastructure automation, and production readiness for .NET/C#, Python apps and data platforms.

Daily use of AI tools for triage, runbooks, and proactive issue detection speeds up recovery and reliability. You will collaborate with software engineers and data teams to maintain deployments, observability, and reliability across Azure-based environments and

Qualifications

• Own L2/L3 production support across in-house apps (.NET/C#, Python), APIs, event-driven systems, and data platforms.
• Lead incident triage, diagnosis, and RCA with post-incident reviews.
• Manage incident, problem, and change processes per ITIL best practices.
• Coordinate with development, infra, and vendors for complex production issue resolution.
• Maintain production verification suites, canary checks and reliability playbooks.

Responsibilities

• Coordinate resolution across platform engineering, Data Engineers and data domain teams (Databricks, Snowflake, Palantir).
• Ensure correct usage of ITSM tools (e.g., ServiceNow) for incident tracking and lifecycle management.
• Monitor critical workflows using Dynatrace.
• Orchestrate workflows using StoneBranch.
• Leverage metadata and documentation for troubleshooting and root cause analysis.
• Maintain clear ownership and escalation paths during incidents.
• Reduce incident noise and recurring issues through structured problem management.

Skills

L2/L3 production support

Incident triage

ITIL aligned processes

Azure DevOps

Terraform

AKS / Kubernetes

Docker

CI/CD

AI tools

Dynatrace

ServiceNow

OpenTelemetry

Data observability

Tools

Azure resources management

StoneBranch

Databricks

Palantir Foundry

RabbitMQ / Kafka

Job description

Luxoft in Abu Dhabi, UAE, is hiring a Support Engineer to bridge development and operations. You will own incident resolution, CI/CD health, infrastructure automation, and production readiness for .NET/C#, Python apps and data platforms.

Daily use of AI tools for triage, runbooks, and proactive issue detection speeds up recovery and reliability. You will collaborate with software engineers and data teams to maintain deployments, observability, and reliability across Azure-based environments and