Data Support Analyst

Remotedxb; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Flexible PTO

Health, Dental and Vision Insurance

WFH setup reimbursement

Company Offsites twice per year

Job summary

Kard is transforming customer loyalty with a data-driven approach. The role focuses on answering business questions with SQL, Databricks, and spreadsheet tools, delivering clear analyses for Sales and go-to-market teams.

You will clarify requirements with stakeholders, investigate data issues, and produce reliable, reusable reports and dashboards while maintaining documentation and data quality across operational needs.

Qualifications

• 3–6 years of experience in data analysis, business intelligence, analytics support, or data operations.
• Strong SQL skills for answering business questions and troubleshooting.
• Experience with modern data and analytics tools; familiarity with Databricks or Count is a plus.
• Strong spreadsheet skills including data validation, lookups, and pivot tables.
• Ability to translate ambiguous requests into clear analytical requirements.
• Strong attention to detail and a service-oriented approach.
• Experience supporting Sales or other go-to-market teams.
• Familiarity with CRM, pipeline, or revenue-related data.
• Experience creating dashboards, reusable reports, or internal data documentation.

Responsibilities

• Fulfill ad-hoc data and reporting requests from Sales and other internal teams using SQL, Databricks, Count, and spreadsheets.
• Work with stakeholders to clarify business questions, define requirements, and deliver clear, accurate answers.
• Investigate data discrepancies, missing records, unexpected reporting results, and other basic data issues.
• Resolve straightforward issues independently and escalate more complex problems with clear documentation.
• Support routine data maintenance, validation, and other operational data needs.
• Identify recurring requests that can be addressed through reusable queries, reports, or documentation.

Skills

SQL

Data analysis

Stakeholder communication

Attention to detail

Service orientation

Data storytelling

Tools

Databricks

Count

Spreadsheets

Job description

Responsibilities

• Fulfill ad-hoc data and reporting requests from Sales and other internal teams using SQL, Databricks, Count, and spreadsheets
• Work with stakeholders to clarify business questions, define requirements, and deliver clear, accurate answers
• Investigate data discrepancies, missing records, unexpected reporting results, and other basic data issues
• Resolve straightforward issues independently and ____ more complex problems with clear documentation
• Support routine data maintenance, validation, and other operational data needs
• Identify recurring requests that can be addressed through reusable queries, reports, or documentation

Requirements

• 3–6 years of experience in data analysis, business intelligence, analytics support, or data operations
• Strong SQL skills for answering business questions and troubleshooting
• Experience with modern data and analytics tools; familiarity with Databricks or Count is a plus
• Strong spreadsheet skills including data validation, lookups, and pivot tables
• Ability to translate ambiguous requests into clear analytical requirements
• Strong attention to detail and a service-oriented approach

Preferred Qualifications

• Experience supporting Sales or other go-to-market teams
• Familiarity with CRM, pipeline, or revenue-related data
• Experience creating dashboards, reusable reports, or internal data documentation

Benefits

• Flexible PTO
• Health, Dental and Vision Insurance
• Coworking space and WFH setup reimbursement
• Company Offsites twice per year

About the Company

Kard is transforming customer loyalty with our rewards-as-a-service API platform, empowering partners to offer tailored rewards that celebrate customer transactions.