Data Analytics Manager, dnata Airport Operations

Emirates Airlines - Other locations; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global air services provider in Dubai is seeking a Data Analytics Manager to drive performance enablement across Airport Operations through actionable insights. You will lead a team to enhance data governance and analytics capabilities, providing key insights for strategic decisions and operational effectiveness. This role offers an attractive tax-free salary along with generous benefits, including travel perks and healthcare packages.

Benefits

Attractive tax-free salary

Discounted flights

Healthcare package

Life insurance

Qualifications

• 8+ years’ experience in Data Analytics, Business Intelligence, or similar fields within an airline environment.
• Minimum 3 years in a management role, leading cross-functional teams.
• Proven experience in building data communities of practice.

Responsibilities

• Lead the Data Analytics team and drive data-driven culture.
• Document and maintain dnata data and analytics strategy.
• Manage dependencies across related programs.

Skills

Data Analytics

Stakeholder Management

Data-Driven Decision Making

Team Leadership

Education

Bachelor's degree

Tools

Microsoft Azure

Snowflake

Job description

Job Purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As a Data Analytics Manager, you will drive data and performance enablement across dnata Airport Operations UAE (dAO) by designing frameworks that translate operational, financial, and workforce data into actionable insights. You will champion a data-driven culture through robust governance, clear metrics, and scalable solutions that support smarter, faster decision-making. Leveraging advanced analytics and data science, you will uncover opportunities, influence strategic direction, and enhance operational outcomes. Working closely with enterprise data teams and analytics stakeholders, you will align efforts, maximise capabilities, and ensure accountability across all data assets. You will also lead the development of trusted, integrated data products while strengthening the organisation’s analytical maturity by coaching teams, uplifting data literacy, and ensuring a consistent, high-quality service to internal customers. Additionally, you will provide leadership to a team of data practitioners to ensure sustainable analytics adoption across the business.

In this role, you will

• Lead the dAO Data Analytics team comprised 4 key functions – Data Product, Business Engagement, Governance, and Data science.
• Document and maintain the dnata data and analytics strategy and operating model, ensuring alignment and effective implementation across dAO.
• Serve as the data steward for dAO by managing the central glossary, definitions, and standardised KPIs across markets and teams.
• Manage dependencies across related programs and provide updates for corporate reporting requirements, including strategic data management initiatives.
• Oversee daily data operations, workflows, and data management employees to ensure effective data integration, BI platform support, and solution implementation.
• Drive continuous review of data insights to assess operational effectiveness, eliminate inefficiencies, and recommend innovative improvements.
• Oversee the review, analysis, and reconciliation of data-generated reports, ensuring insights translate into actionable recommendations.
• Ensure published reports remain accurate, relevant, and supportive of day-of-operation visibility and decision-making.
• Lead engagement with Enterprise Data & Analytics (ED&A) and business stakeholders to define, prioritise, and enhance data capabilities.
• Analyse stored data to develop and validate business requirements, identify strategic gaps, and deliver actionable insights aligned with business objectives.
• Build and advance data management and analytics capabilities, including the development of predictive and forecasting models to support informed decision-making.
• Identify, scope, and deliver high-value use cases in collaboration with business leaders, including opportunities leveraging AI, machine learning, and automation.

Qualification

• Bachelor’s degree with 8+ years’ experience in Data Analytics, Business Intelligence, Engineering, or Industrial fields within an airline, ground handling, or similar operational environment.
• Minimum 3 years in a management role, leading cross-functional and virtual teams.
• Proven experience building and leading data communities of practice and promoting data-driven decision-making.
• Proficient in enterprise data platforms and cloud-based analytics ecosystems (e.g., Microsoft Azure, Snowflake).

You’ll have an edge if you have

• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business language.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers