CX Data Analyst: Drive Customer Experience Insights

Delivery Hero SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service in Dubai is seeking a CX Analyst to enhance customer experience through data analysis. This role involves monitoring key metrics, analyzing customer behaviors, and collaborating with cross-functional teams to implement actionable insights. The ideal candidate should have 2-4 years of analytics experience, strong SQL skills, and proficiency in BI tools. Competitive perks include a collaborative workspace, professional growth opportunities, and monthly talabat credit.

Benefits

Monthly talabat credit

Parental leave

Sponsored healthcare

Gym membership

Fresh fruits and beverages

Wellbeing and music rooms

Qualifications

• 2 to 4 years of experience in analytics, ideally from tech ecosystems.
• Strong SQL skills and hands-on experience with BI tools like Looker, PowerBI, or Tableau.
• High proficiency in Excel and Google Sheets for quick analysis and reporting.

Responsibilities

• Provide quantitative insights that drive improvements in customer experience.
• Monitor and report on key CX metrics.
• Analyze various sources to uncover root causes and opportunities.

Skills

SQL skills

Experience with BI tools (Looker, PowerBI, Tableau)

Analytical skills

Attention to detail

Communication skills

Proactive problem solving

Tools

Excel

Google Sheets

Job description

A leading food delivery service in Dubai is seeking a CX Analyst to enhance customer experience through data analysis. This role involves monitoring key metrics, analyzing customer behaviors, and collaborating with cross-functional teams to implement actionable insights. The ideal candidate should have 2-4 years of analytics experience, strong SQL skills, and proficiency in BI tools. Competitive perks include a collaborative workspace, professional growth opportunities, and monthly talabat credit.