Customer Support Representative

Pixxi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking an IT Customer Support Specialist in Dubai. The role involves providing excellent technical support, troubleshooting client issues, and ensuring high customer satisfaction. Candidates should have experience in IT customer support, strong problem-solving skills, and proficiency in both English and Arabic. Join a passionate team dedicated to solving technology challenges and improving user experience.

Qualifications

• Experience in IT customer support, helpdesk, or tech support is required.
• Strong problem solving and analytical skills are essential.
• Fluent English and proficiency in Arabic are necessary for the role.

Responsibilities

• Provide customer support for clients through various channels.
• Troubleshoot technical issues and work with the IT team.
• Document and manage support tickets effectively.

Skills

Customer support experience

Problem solving skills

Analytical thinking

Excellent English communication

Arabic language skills

Understanding of CRM systems

SaaS products knowledge

Job description

Pixxi is looking for an IT Customer Support Specialist who is excellent in customer support, passionate about technology, and loves solving IT issues.

Role Overview

You will support Pixxi clients, troubleshoot issues, solve technical support inquiries, and work closely with our internal IT team. You must be highly proactive, great at communication, and able to provide high quality customer service at all times.

Responsibilities

• Provide customer support for Pixxi CRM users through email, chat, calls, and ticketing system
• Troubleshoot client technical issues and work with IT team for resolution
• Help with setup, onboarding, system access, login issues, configuration issues
• Document issues and solutions clearly inside ticketing system
• Identify recurring issues and propose improvements
• Maintain high customer satisfaction and service quality

Requirements

• Experience in IT customer support / helpdesk / tech support
• Arabic Speaker
• Strong problem solving skills & analytical thinking
• Excellent English communication skills
• Passion for technology and helping users
• Ability to understand CRM systems, SaaS products, workflow systems
• Ability to manage multiple support tickets at the same time