Customer Support Engineer (Internal Applicants Only)

Mitsubishi Power Europe; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A global leader in thermal power technologies is seeking a Customer Support Engineer in the UAE. This role involves diagnosing technical issues, liaising with teams and customers, and ensuring compliance with company standards. Ideal candidates should have experience in gas turbine operations and demonstrate excellent communication skills. Join a supportive team and engage in impactful energy projects across the Middle East.

Benefits

Career growth opportunities

Supportive multidisciplinary engineering team

Exposure to high-value energy projects

Qualifications

• Proven experience in gas turbine/generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.

Responsibilities

• Diagnosing and resolving technical issues related to gas turbines generators and associated systems.
• Acting as a key liaison between internal teams and customers.
• Coordinating resources and planning requirements to support LTSA and projects.
• Analyzing operational data and preparing technical documentation.
• Supporting commercial teams with technical input for proposals.
• Managing root cause analysis processes.
• Overseeing outage planning and coordination.
• Traveling to customer sites as needed for technical support.

Skills

Gas turbine/generator operations

Technical troubleshooting

Communication skills

Analytical skills

Flexibility to travel

Proactive mindset

Job description

Were looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projectsensuring high performance and reliability of gas turbines generators and auxiliary systems.

Key Responsibilities

As a Customer Support Engineer your core duties will include:

• Diagnosing and resolving technical issues related to gas turbines generators and associated systems.
• Acting as a key liaison between internal teams and customers to ensure timely efficient solutions.
• Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.
• Analyzing operational data and preparing clear comprehensive technical documentation.
• Supporting commercial teams with technical input for sales and service proposals.
• Managing root cause analysis processes and assisting with technical presentations.
• Overseeing outage planning and coordination including spare parts logistics and customer meetings.
• Traveling to customer sites as needed to provide hands‑on technical support.
• Ensuring compliance with company QMS and HSE policies and procedures

What Were Looking For

• Proven experience in gas turbine/generator operations and maintenance is highly desirable.
• Strong technical troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Flexibility to travel and work outside regular business hours when required.
• Ability to manage multiple priorities in a high-stakes customer-facing role.
• A proactive mindset with a commitment to integrity safety and quality.
• Experience in outage planning LTSA contract execution and cross-functional coordination is a plus.

Why Join Us

• Work on complex and high-value energy projects across the Middle East and beyond.
• Be part of a supportive and skilled multidisciplinary engineering team.
• Engage in meaningful work that ensures power reliability and customer satisfaction.
• Career growth opportunities with exposure to technical and commercial operations.

About us

Mitsubishi Power headquartered in Yokohama Japan is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development design manufacturing construction and commissioning to after-sales service for thermal power plants.

The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014 bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd.. Mitsubishi Power employs 18300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology.

Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology we will continue to meet the expectations of our clients based worldwide in order to contribute to the future of a sustainable society.

Our values

Creativity & Innovation

Accountability & Responsibility

Discipline & Patience

Humility & Empathy

Forward Thinking & Working As One

Passion & Effort

What we offer

A committed team for qualified supervision and training

Exciting topics in an international company

An open ear and room to manoeuvre for fresh ideas

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