Customer Support Director

GE Renewable Energy Power and Aviation; Al Bihouth; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aerospace company in the United Arab Emirates is seeking a Customer Service Manager to lead the customer team and ensure timely resolution of issues. The ideal candidate will have significant experience in service and customer service management, along with strong communication and leadership skills. This role offers the opportunity to work in a supportive environment focused on innovation and growth.

Qualifications

• Significant experience in Services & Customer Service Management.
• Knowledge level comparable to a Master's degree or high school diploma with relevant experience.

Responsibilities

• Act as the single point of contact for customer concerns.
• Provide ongoing technical and business support.
• Influence strategy and policy formulation.
• Interprets business challenges and recommends best practices.
• Make decisions and handle complex tasks.

Skills

Customer service management

Problem-solving

Leadership

Technical support

Education

Master's degree or equivalent experience

Job description

Overview

Lead the Customer team, responsible for Customer issue resolution, Fleet Management and Overall Customer Satisfaction.

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region\'s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Role Overview

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and / or complexity. Communicates difficult concepts and may influence others\' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

• This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Master\'s degree from an accredited university or college ( or a high school diploma with relevant experience).

Preferred Qualifications

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided : No