Customer Support Associate (Local Emirati Talent)

Edge Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading maintenance service provider in the UAE is seeking a Customer Support Associate to manage supplier-related issues and ensure service delivery aligns with contracts. Candidates should have 1-3 years of experience in automotive subsystems and the ability to communicate effectively in English. This role requires strong teamwork and proficiency in Microsoft Office. The position is based in the United Arab Emirates.

Qualifications

• 1-3 years of experience in automotive subsystems.
• Ability to work in a fast-paced, team-oriented environment.
• Effective communication in English, both written and verbal.

Responsibilities

• Serve as the main point of contact for supplier-related issues.
• Review suppliers' contracts and invoices for accuracy.
• Evaluate supplier performance and provide input on selection.

Skills

Communication skills

Teamwork

Vendor management

Tools

Microsoft Office

CMMS

Job description

Customer Support Associate (Local Emirati Talent)

Company: EDGE Group PJSC

About AL TAIF

We are the leading provider of maintenance, repair and overhaul services, and comprehensive lifecycle support for land platforms, heavy utility vehicles and ground support equipment of the UAE Armed Forces. We empower our customer to focus on its missions, confident that its land-based platforms and systems, warfighters and other personnel are in optimal condition to operate at peak performance.

• Serve as the main point of contact for all supplier-related issues, complaints, and service concerns.
• Review suppliers' contracts and invoices to ensure accuracy, compliance with terms, and proper service delivery.
• Evaluate and report supplier performance and provide input on supplier selection and renewal decisions.
• Provide input on setting up business scopes and assess vendor suitability based on capability and compliance.
• Supervise vendor services in all facilities and ensure that they are implemented in accordance with contractual agreements and following safety standards
• Provide key inputs for budgeting, policy formulation and procedural improvements within the General Services Department.
• Coordination and follow-up of client requirements
• Contact the department in the program to get updates as per the customer's request
• Maintaining a database required by the client
• Perform the daily task as assigned by the customer

Minimum Qualifications

• A minimum of one to three years of experience in the development of specific automotive subsystems is required.
• The ability to work in a fast paced, team orientated environment on multiple discipline projects with changing priorities and schedules is required.
• Knowledge in the use of Microsoft Office software and CMMS is preferred.
• The ability to communicate effectively in English, both in writing and verbally is required.