Customer Success Team Lead - Growth & Retention

Property Finder; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property portal in the MENA region is seeking a Customer Success Team Leader. This role focuses on enhancing customer experience for subscription clients and driving team performance in a rapidly growing tech environment. The ideal candidate will have 3-5 years of experience in customer success within a SaaS setting and strong communication skills. Join us to help shape the future of real estate technology in the region.

Benefits

Dynamic work environment

Opportunities for growth

Empowerment to create and innovate

Qualifications

• 3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
• A good understanding of the real estate industry.
• Experience in real estate, media, tech, software, advertising and/or marketplace-based businesses preferred.

Responsibilities

• Assist in coaching and developing the team by conducting observation meetings.
• Drive CSM strategy by improving processes.
• Engage with senior stakeholders to align marketing/product priorities.
• Provide weekly reporting updates for the team.
• Identify opportunities for client retention and engagement.

Skills

Fluent in English

Highly computer literate

Excellent verbal and written communication skills

Strong customer service mindset

Exceptional analytical skills

Time management and organizational skills

Problem-solving skills

Experience with Salesforce or similar CRM

Education

Bachelor's degree in business, marketing or science major

Tools

Google Sheets

Google Slides

Job description

A leading property portal in the MENA region is seeking a Customer Success Team Leader. This role focuses on enhancing customer experience for subscription clients and driving team performance in a rapidly growing tech environment. The ideal candidate will have 3-5 years of experience in customer success within a SaaS setting and strong communication skills. Join us to help shape the future of real estate technology in the region.