Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

SAP SE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global technology company is seeking a Customer Success Manager as part of its SAP Academy for Customer Success targeting UAE nationals. The role involves enhancing customer experiences through strategic guidance, technical expertise, and problem-solving skills while participating in a structured development program. Candidates must have 2-3 years of experience in customer-facing roles, strong business acumen, and be well-versed in technical processes, all aimed at fostering innovation and growth.

Qualifications

• 2-3 years of professional experience with exposure to relevant technologies/solutions.
• Strong ability to quickly learn new concepts and adapt to changing environments.
• Understanding of AI fundamentals and business processes.

Responsibilities

• Participate in the SAP Academy for Customer Success, a 10-month program.
• Provide support as a Solution Advisor during the sales cycle.
• Deliver strategic guidance and solutions to enhance customer success.

Skills

Technical skills

Problem-solving

Customer-facing skills

Business acumen

Adaptability

Job description

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Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now!

Who You’ll become

Let’s help you decide - which program is right for you

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
  • Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

    CSM Program

    • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
    • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

    For All

    • A cooperative and productive approach to working relationships, internally and externally.
    • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
    • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
    • A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
    • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
    • Proficiency in English to engage with our global networ
    • Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434068 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 434068

Posted Date: Aug 14, 2025

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:

Dubai, Dubai, AE, 118353

Job Segment: Cloud, SAP, ERP, Compliance, Technology, Customer Service, Legal