Customer Success Manager - Middle East- Maternity Leave Replacement

AppsFlyer; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading marketing technology firm in Dubai is seeking a Customer Success Manager to help clients maximize the value of their platform. You will provide strategic guidance and support, bridging technical and business expertise. The ideal candidate has prior experience in customer success or mobile analytics, fluency in Arabic, and strong analytical skills. Join a diverse team that values innovation and personal development.

Benefits

Mental health programs

Global Employee Exchange Program

Fitness programs

Qualifications

• Experience in customer success, product management, or mobile analytics.
• Understanding of the Middle East market.
• Experience managing multiple accounts across diverse industries.

Responsibilities

• Act as a strategic partner ensuring customers maximize value from AppsFlyer.
• Provide guidance on best practices for utilizing AppsFlyer's platform.
• Conduct training sessions and webinars for clients.

Skills

Customer success experience

Fluency in Arabic

Strong analytical skills

Excellent written and verbal communication

Fast learner

Background in digital marketing

Tools

SQL

SDKs

Mobile App Analytics

Job description

At AppsFlyer we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help shape the future of this role; you’ll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you’re ready to bring your skills to a global stage this is your chance to make an impact.

About the Role

As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer’s platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long‑term relationships and product innovation.

What You’ll Do

• Become an expert in AppsFlyer’s product covering both business and technical use cases while staying up to date on product releases and new features.
• Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.
• Use your expertise to quickly identify, elevate and resolve complex technical challenges.
• Build deep business relationships by delivering exceptional support and service.
• Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer’s platform and new features.
• Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.
• Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer’s solutions on customer success.

What You Have

• Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.
• Fluency in Arabic and a deep understanding of the Middle East market.
• Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.
• Experience managing multiple accounts across diverse industries, company sizes and experience levels.
• Excellent written and verbal communication skills with the ability to engage both technical and non‑technical audiences.
• A fast learner who is naturally curious and thrives in a fast‑paced dynamic work environment.
• Background in digital marketing, especially mobile marketing.

Bonus Points

• Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.
• Familiarity with product management by an AppsFlyer team member.

Why Join Us

AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don’t define us ideas do. You’ll thrive in a culture where everyone’s input shapes the future. At AppsFlyer we’re committed to building a diverse and inclusive workplace. Don’t meet 100 of the qualifications; if you’re excited about this role and believe you have the skills to succeed we encourage you to apply.

Employment Type: Full Time
Experience: Years
Vacancy: 1