Customer Success Manager

Pemo; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in software solutions is seeking a Customer Onboarding Specialist based in Dubai. This role focuses on guiding new customers through the onboarding process, ensuring their needs are met while aligning with cross-functional teams for a seamless transition to the software. Ideal candidates are detail-oriented, enthusiastic, and thrive in a customer-centric environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Enthusiastic and organized person preferred.
• Ability to work independently and collaboratively is essential.

Responsibilities

• Serve as the primary contact for new customers during onboarding.
• Conduct assessments to improve the onboarding process.
• Collaborate with teams to streamline the customer journey.

Skills

Attention to detail

Communication

Customer-centricity

Organizational skills

Collaboration

Job description

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

What you will be doing:

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.

- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.

- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.

- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).

- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.

- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience.

About You:

• Enthusiastic
• Super organized with great attention to detail
• Excellent communication and interpersonal skills
• Collaborative and willing to learn
• Thrives in a customer-centric environment
• Comfortable working independently and remotely, as well as collaboratively

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