Customer Success Executive

AYAN Labs; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Founding team ownership

Job summary

AYAN Labs in Dubai seeks a hands-on Client Success / Account Manager to own onboarding to published case studies for clients and to drive AYAN's own marketing projects (launches, events, content, PR). You will spend most of your time on client work while aligning project plans for AYAN's growth.

Two to three years in an agency or consulting setting, with strong client-facing skills, is preferred. English is essential; Arabic is a real advantage. Flexible hours and founder HQ in Dubai.

Qualifications

• 2–3 years in agency or consulting environments.
• Experience managing client-facing projects and deadlines.
• Ability to read a spreadsheet and interpret client mood with focus.

Responsibilities

• Own onboarding to published case studies for clients.
• Manage AYAN's marketing projects: launch, events, content, PR.
• Prioritize client work, communicate blockers and drive solutions.

Skills

Client management

Account management

Project coordination

English proficiency

Arabic (advantage)

Job description

Founding team · Dubai, Founder HQ · Full time
AED 8,000 to 12,000 per month depending on experience, plus founding team ownership

Your customers ask ChatGPT, Gemini, Perplexity or Claude before they ever reach you, and what they hear is a second version of your brand you have never seen. AYAN reads how these models answer real buyer questions, shows a brand where it is recommended and where a competitor takes its place, and turns every gap into a fix that lands with the person or page that closes the sale.

Live clients in retail, beauty and hospitality across the Gulf.

Why this role exists

Our first clients have signed. They did not buy a login. They bought a result: their brand read differently by AI inside a set window, KPIs that move, and a story they will put their name on.

You own that, from onboarding to published case study. The founders sell and build. You make sure what was sold gets delivered and what was built gets used. Three quarters of your time is clients. The rest is running the project plan for AYAN's own marketing: launch, events, content, PR. When both are on fire, the client is the one you put out.

A realistic Tuesday

09:10. A client's marketing lead messages you. The fix their web team promised last week has not shipped and their monthly read is in three days. Paul is in a pitch. Chakir is in Riyadh. You have the client's org chart, the platform, and forty minutes before your next call. Nobody is coming to tell you what to do.

If that excites you more than it scares you, keep reading.

Who you are

Two to three years, probably agency or consulting, running accounts where the client was demanding and the deadline was real. You have never worked on AI and that is fine. You are curious enough to learn it in month one and clear enough to explain it to a marketing director in month two.

• You finish things. An ownerless project finds you and you take it.
• You find the fix before you find someone to escalates to.
• No process yet? You write it.
• You read a spreadsheet and a client's mood with the same attention.
• English a client never questions. Arabic is a real advantage.

One more thing. Whatever channel you apply through, make your first line the last brand an AI assistant recommended to you, and whether you bought it. That is how we know you got this far.

Six months in

• Every open fix has a named owner on the client side, and you know which ones are stuck and why.
• One client has agreed in writing to a named case study, and you drove the proof points behind it.
• Onboarding takes half the time it does today, because you rewrote it.
• We hear about client problems from you before the client tells us.

Working with us

Founding team. You sit in the room where decisions get made and you carry what you are trusted with. As AYAN grows, this becomes head of customer success or head of operations, depending on where you take it.

• Founders move fast and change their minds when the facts change. Flag it early or expect to be asked why you did not.
• Push back with reasons. Agreement is not a contribution.
• Nobody will notice you are drowning unless you say so. Saying so is a strength here.
• No ladder, no annual review. Results are how we measure. Attitude is why we hire.

Flexible hours, real time together at Founder HQ in Dubai. Dubai based.