Customer Success Architect

Technogym; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fitness solutions provider in Dubai is seeking a Customer Success Specialist to enhance customer engagement and satisfaction. The role involves onboarding new customers, building relationships, resolving issues, and driving product usage on the mywellness platform. Candidates should have a Master's degree in STEM, experience in business development or consultancy, and strong communication skills. The position offers a collaborative environment focused on enhancing customer success.

Qualifications

• 3-5 years of experience in business development or customer success.
• Experience in project management and sales processes.

Responsibilities

• Help customers onboard and understand the product.
• Develop relationships to understand customer needs.
• Engage proactively to check on customer progress.
• Educate customers on product features.
• Resolve customer issues effectively.
• Manage renewals, upsells, and cross-sells.
• Collect and analyze customer feedback.
• Create customer success plans.
• Collaborate closely with cross-functional teams.
• Track KPIs related to customer satisfaction.

Skills

Communication Skills

Customer Focused attitude

Problem Solving

Time management

Data Analysis

Adaptability

Conflict resolution

Consultancy Skills

Project Management Skills

Tech Savviness

Education

Master Degree in STEM and Economics

Job description

A leading fitness solutions provider in Dubai is seeking a Customer Success Specialist to enhance customer engagement and satisfaction. The role involves onboarding new customers, building relationships, resolving issues, and driving product usage on the mywellness platform. Candidates should have a Master's degree in STEM, experience in business development or consultancy, and strong communication skills. The position offers a collaborative environment focused on enhancing customer success.