Customer Service & Sales Support — UAE Auto Showroom

AL Rostamani Group LLC.; Dubai; On-site; AED 89,000 - 112,000; Full time

Job summary

Al Rostamani Group of Companies LLC is seeking a Customer Service Representative (UAE National) to support showroom operations and handle sales inquiries. You will act as the first point of contact for customers via phone and email, provide accurate quotations, and help ensure smooth order processing.

The role requires a minimum of higher secondary education or diploma, with a bachelor’s degree preferred, and at least three years in FMCG sales.

Qualifications

• Min. Higher Secondary, Diploma
• Bachelor degree would be preferable
• 3 years in FMCG sales environment
• Proficient in English; Arabic and Hindi would be an added advantage

Responsibilities

• Answer phone calls and emails pertaining to sales queries in professional manners by acting as first point of contact
• Inform customers such as unit prices, goods availability, delivery dates, and any anticipated delays through mail or telephone
• Prepare sales quotation ensuring correct prices, discounts and product numbers, etc. and get it approved by supervisor, or respective sales person/manager
• Input orders to the company’s computer system and ensure that orders are processed in line with customers’ agreed delivery requirements
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
• Proactively inform the customers of any delays and will arrange alternative delivery schedule
• Develop and maintain filing systems so as to maintain sales records, prepare reports, and provide necessary information to the finance department
• Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Comply with the company QMS requirements.

Skills

Customer service

Communication skills

Phone/email correspondence

English proficiency

Arabic knowledge

Sales awareness

Education

Higher Secondary

Diploma

Bachelor degree preferable

Job description

Al Rostamani Group of Companies LLC is seeking a Customer Service Representative (UAE National) to support showroom operations and handle sales inquiries. You will act as the first point of contact for customers via phone and email, provide accurate quotations, and help ensure smooth order processing.

The role requires a minimum of higher secondary education or diploma, with a bachelor’s degree preferred, and at least three years in FMCG sales.