Customer Service Roles

Emirates; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a leading airline in Dubai, where you'll thrive in various customer service roles. As part of our dynamic team, you will support travelers and provide exceptional assistance, ensuring a seamless journey. Opportunities include both airport-facing and back-office positions, with extensive training provided. Competitive salaries and travel benefits await in our exciting cosmopolitan environment.

Benefits

Travel benefits, including discounts on flights and hotel stays

Dynamic lifestyle in Dubai

Qualifications

• Fluency in additional languages is a plus.
• Willingness to work in shifts.
• Ability to communicate effectively.

Responsibilities

• Deliver excellent customer service during check-in, boarding, and baggage handling.
• Provide travel assistance for VIPs and special needs passengers.
• Support customers through various digital channels.

Skills

Fluency in spoken and written English

Excellent interpersonal and customer service skills

Proficiency in Windows (Word, Excel, Email)

Typing accuracy

Education

A levels/High School certificate

Job description

Job Purpose

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With headquarters in Dubai, working with us places you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

If you're seeking a position that allows you to thrive professionally and develop your career in the aviation industry, look no further. We have openings for passionate travelers who enjoy collaborating with customers and colleagues worldwide.

We are looking for exceptional individuals to join our Customer Service team. Successful candidates will undergo extensive training, including systems and customer service skills, and be assigned to areas across the group: Emirates Airport Services, dnata, Marhaba services, and the Contact Centre.

During The Hiring Process, You Can Expect

1. Apply: Submit your application. We will confirm receipt via email.
2. Review: Our Recruitment Team will review your application.
3. Video Interview and Assessment: Shortlisted candidates will receive a link to an on-demand, interactive, gamified video interview via HireVue, which is a critical step for progression.
4. Offer: Successful candidates will receive an employment offer including benefits.

Below are specific job details for each role:

I. Customer-facing Roles

Airport Services Agent (EK/dnata) & Marhaba Services Agent

As an Airport Service Agent, you will deliver excellent customer service during check-in, boarding, and baggage handling, ensuring a seamless journey for passengers.

Marhaba Services Agents provide exceptional travel assistance, especially for VIPs, unaccompanied minors, or passengers with special needs, ensuring high-quality care throughout their journey.

II. Back-office Role

Contact Centre Agent

You will be the voice of Emirates, providing accurate information and support through various digital channels and voice support, ensuring customers feel valued and supported.

Qualifications

• Fluency in spoken and written English
• Additional language skills are a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willingness to work in shifts
• Proficiency in Windows (Word, Excel, Email)
• Willing to wear a uniform for front-line roles

For back-office roles, proficiency in English and at least one of the following languages is required: Arabic, Czech, French, German, Italian, Japanese, Mandarin, or Korean. The ability to type accurately and communicate effectively is essential.

Experience the excitement of front-line or behind-the-scenes roles with dnata, Marhaba, and Emirates Airport Services. We offer full-time and part-time opportunities, with a focus on delivering high standards of service and making a positive impact on travelers' lives.

Salary & Benefits

Join us in Dubai for an attractive salary and travel benefits, including discounts on flights and hotel stays worldwide. Experience life and work in our vibrant, cosmopolitan city by visiting the Dubai Lifestyle section on our website emiratesgroupcareers.com.