Customer Service Roles

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation company in Dubai is seeking enthusiastic individuals for customer service roles. Candidates will provide exceptional service to passengers and must have fluent English with any additional language being a plus. This full-time position offers attractive salary and travel benefits. Successful candidates will be part of a dynamic training program.

Benefits

Discounts on flights

Exclusive travel benefits

Qualifications

• Exceptional communication skills and interpersonal abilities.
• Willingness to work in shifts and wear a uniform.
• Fluency in additional languages is a plus.

Responsibilities

• Deliver high-quality customer service during check-in and boarding.
• Provide travel assistance to various types of passengers.
• Answer customer inquiries through digital channels and voice support.

Skills

Fluency in English

Customer service skills

PC based skills

Education

A levels/High School certificate

Job description

Job Purpose

The Emirates Group is a highly profitable business comprising Emirates Airline, the largest international airline in the world, and dnata, one of the world's biggest air services providers. With headquarters located in Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering a dynamic lifestyle.

Job Description

If you're seeking a position that will allow you to thrive professionally and develop your career in the aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which includes systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services, and Contact Centre.

• Step 1 – Apply: Submit your application and we’ll then send you an email to confirm that we’ve received your application.
• Step 2 – Review: Our Recruitment Team will review your application.
• Step 3 – Video Interview and Assessment: If you’re shortlisted for the role, we’ll send you a link to our on‑demand, interactive and gamified video interview assessment via HireVue. This is the most critical part of the process and required if you want to progress to the next stage.
• Step 4 – Offer: If successful, we’ll send you an offer of employment which will include the benefits package for your role.

Customer‑Facing Roles

Airport Services Agent (EK/dnata) & Marhaba Services Agent

As an Airport Service Agent, you will be responsible for delivering top‑notch customer service to our valued passengers during check‑in, boarding, and baggage handling. Your dedication to providing a high‑quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.

Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.

Back‑Office Role

Contact Centre Agent

As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up‑to‑date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Qualifications

• Fluency in both spoken and written English
• Fluency in any other language is a plus
• A levels/High School certificate
• Excellent interpersonal and customer service skills
• Willing to work in a shift environment
• PC based skills to operate Windows package (Microsoft Word, Excel, E‑mail)
• Willing to wear uniform (Front‑line customer facing roles)

Contact Centre Specific Requirements

• Proficiency in English and at least one of the following is a must‑have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
• Customer and sales focus to provide excellent service and close any sales opportunity.
• The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging‑based role.

Salary & Benefits

Join us in Dubai and enjoy an attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.

Job Details

Role Level: Entry‑Level
Work Type: Full‑Time
Country: United Arab Emirates
City: Dubai
Company Website: http://www.emirates.com
Job Function: Others
Company Industry: Airlines and Aviation