Customer Service Representative (UAE National)

Sensate Talent; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A customer service firm in Dubai is seeking an experienced Customer Service Representative to provide excellent support to customers. This role involves responding to inquiries, resolving issues, and maintaining customer records. The ideal candidate should have at least 3 years of customer service experience and possess strong communication skills. The company offers competitive salaries, a comprehensive benefits package, and opportunities for career growth.

Benefits

Competitive salary

Healthcare benefits

Training and development opportunities

Qualifications

• Minimum 3 years of customer service experience, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• High attention to detail with strong organizational skills.

Responsibilities

• Serve as the first point of contact for customers.
• Handle customer inquiries and complaints efficiently.
• Provide accurate information about products and services.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving abilities

Organizational skills

CRM systems proficiency

Education

Bachelor’s degree in Business or Communications

Tools

Zendesk

Salesforce

HubSpot

Job description

Job Title: Customer Service Representative (CSR)

Location: Dubai

Employment Type: Full-time

Experience Level: Minimum 3 years of experience in customer service or client support

About the Role

We are seeking a dedicated and experienced Customer Service Representative (CSR) to join our team. The ideal candidate will have at least 3 years of proven experience delivering excellent customer support, resolving client concerns, and ensuring a positive customer experience. You will be the voice of our company — providing timely, empathetic, and effective assistance to our customers while maintaining a high level of professionalism.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, or in person.
• Handle customer inquiries, complaints, and feedback with efficiency and empathy.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and organized customer records using CRM or database systems.
• Follow up on customer interactions to ensure satisfaction and issue resolution.
• Collaborate with internal departments (sales, logistics, finance, etc.) to resolve customer issues promptly.
• Meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.
• Identify recurring customer issues and provide feedback to management for service improvement.
• Stay updated on product knowledge and company updates to offer informed support.
• Uphold the company’s values and contribute to a positive, customer-first culture.

Requirements

• Minimum 3 years of customer service experience, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail with strong organizational skills.
• Proficiency in CRM systems and common communication platforms (e.g., Zendesk, Salesforce, HubSpot, or similar).
• Ability to multitask and manage time effectively.
• A customer-centric attitude with genuine empathy and patience.
• High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package (healthcare, pension, paid time off, etc.).
• Training and development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth within the company.

Skills

• Experience in handling B2B or high-volume customer accounts.
• Familiarity with service-level agreements (SLAs) and escalation procedures.
• Ability to communicate in multiple languages (a strong plus).
• Comfort working with metrics and performance reports.
• Experience in using ticketing systems and helpdesk software.