Customer Service Representative-Palm Jumeirah Monorail

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service provider seeks a Customer Service Representative in Dubai. Responsibilities include ensuring operational safety at the Palm Jumeirah Monorail and managing passenger experiences. Candidates should have strong customer service skills and a degree or diploma in a related field. This position offers a full-time contract in a diverse and inclusive environment.

Qualifications

• Must be comfortable driving the monorail as part of their duty.
• Good literacy and numeracy skills required for the role.
• A minimum of 2 years’ experience as front-line staff in customer service.

Responsibilities

• Monitor and maintain station operational status.
• Carry out emergency evacuation of passengers.
• Control overcrowding in station and platforms.

Skills

Customer service

Conflict resolution

IT skills

Organizational skills

Education

Degree or higher diploma in a related discipline

Job description

Customer Service Representative-Palm Jumeirah Monorail

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have been operating in the Middle East since 1947 and have a profound understanding of the region. With over 4,500 colleagues, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Your Opportunity

The purpose of this position is to deliver a safe, reliable, world‑class and customer‑focused station environment and train service. As an integral part of the customer service team, you will take pride in making a positive contribution to the experience of every customer you engage with. The ideal candidate is passionate about helping others, confident and articulate, with strong organisational skills and the ability to handle multiple priorities in a fast‑paced, team‑oriented environment. This role will be based in Palm Jumeirah Monorail, Dubai.

Key accountabilities

• Monitor and maintain station operational status to ensure safety and comfort of passenger movement within the station premises.
• Carry out controlled/uncontrolled/emergency evacuation of passengers.
• Control and mitigate overcrowding in station and platforms to ensure orderly passenger flows.
• Deliver essential messages to passengers via audio or visual means in a timely, clear and proactive manner.
• Monitor and control the direction of the fare gates in accordance with passenger flow and in emergency situations.
• Provide ticket sales, train services information and respond to passenger enquiries.

Specific requirements

• Must be comfortable driving the monorail as part of their duty.
• Ideally a degree holder or higher diploma of post‑secondary education in a related discipline.
• Good literacy and numeracy skills required for the role.
• Ability to understand complex systems and possess good IT skills.
• Numeracy skills required for dealing with and recording cash transactions.
• A minimum of 2 years’ experience as front‑line staff delivering customer service in a Metro station or equivalent.
• A minimum of 1 year experience of driving passengers in a safe manner according to prescribed routes.
• Experience and understanding of dealing with customers and conflict resolution techniques.
• Basic understanding of station operations and associated activities.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.

Job Details

Role Level: Entry-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: http://www.serco.com/
Job Function: Others
Company Industry: IT Services and IT Consulting