Customer Service Representative - Arabic Speaker 17N25

TALENTMATE; Sharjah; On-site; AED 40,000 - 50,000; Full time

Job summary

A recruitment and staffing agency in Sharjah is seeking an experienced Customer Service Representative fluent in Arabic. You will provide exceptional service to Arabic-speaking clients and resolve inquiries effectively. Strong communication and problem-solving skills are essential. This full-time role offers the opportunity to thrive in a fast-paced environment while making a difference in customer experiences.

Qualifications

• Proven customer service experience in a similar role.
• Familiarity with CRM systems and best practices.
• Ability to handle customer queries with empathy.

Responsibilities

• Provide exceptional customer service to Arabic-speaking clients.
• Identify and resolve customer issues promptly to ensure satisfaction.
• Utilize CRM systems to document customer interactions.

Skills

Fluent in Arabic

Proficient in English

Active listening skills

Problem-solving skills

Time management skills

Tools

CRM systems

Microsoft Office

Job description

Customer Service Representative - Arabic Speaker 17N25

We are seeking a dedicated and experienced Arabic-speaking Customer Service Representative to join our dynamic team. In this role, you'll be the first point of contact for our Arabic-speaking customers, responsible for providing top-notch customer service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a seamless experience across all interactions. You should possess excellent communication skills in both Arabic and English, and have a knack for problem-solving. If you enjoy working in a fast-paced environment and are passionate about helping people, this role is perfect for you. Join us and become a crucial part of our team, where you can grow professionally while making a real difference in the customer experience.

Responsibilities

• Provide exceptional customer service to Arabic-speaking clients via phone, email, and chat.
• Identify and resolve customer issues promptly and efficiently to ensure satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Utilize CRM systems to document and manage customer interactions and inquiries.
• Collaborate with other team members to ensure consistent and high-quality customer service.
• Keep up-to-date with product knowledge to provide accurate information and support.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Conduct feedback calls and surveys to gauge customer satisfaction and service quality.
• Work closely with the sales team to assist in cross-selling and upselling opportunities.
• Participate in training sessions to enhance service delivery and communication skills.
• Follow communication procedures, guidelines, and policies to maintain service standards.
• Escalate complex issues to relevant departments when necessary and ensure follow-through.

Requirements

• Fluent in Arabic and proficient in English with strong communication skills.
• Proven customer service experience or related experience in a similar role.
• Familiarity with CRM systems and practices is highly desirable.
• Strong active listening, problem-solving, and time management skills.
• Ability to multi-task, prioritize, and manage time effectively in a busy environment.
• Empathy and patience in handling customer queries and resolving complaints.
• Flexible to work shifts, weekends, and holidays as required.
• Basic computer literacy, including Microsoft Office and web applications.

Job Details

Role Level: Mid-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Sharjah
Company Website: https://www.talentmate.com
Job Function: Customer Service
Company Industry: Recruitment & Staffing

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Disclaimer

talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail].