Customer Service Representative

Confidential; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A service-oriented company is looking for a Customer Service Representative fluent in Mandarin/Chinese to manage client inquiries and ensure a positive customer experience. This role includes responding to inquiries, maintaining records, and collaborating with teams to solve issues. Ideal candidates should have strong English skills, customer service experience, and attention to detail. This position offers a dynamic work environment in Dubai.

Qualifications

• Full English proficiency is required.
• Intermediate computer literacy is required.
• Experience in customer service and client relationship management is advantageous.

Responsibilities

• Responding to client inquiries through various communication channels.
• Providing accurate information about services.
• Ensuring efficient handling of client requests.
• Updating and maintaining client records.
• Reviewing and verifying client documentation.
• Delivering excellent customer service.
• Handling complaints and providing solutions.
• Collaborating with internal teams.

Skills

Full English proficiency

Customer service skills

Attention to detail

Effective communication

Tools

MS Office

Job description

Only for Mandarin/Chinese speaker

We are looking for a Customer Service Representative to join our team and be the main point of contact for clients. This role involves handling inquiries, providing accurate information, and ensuring a smooth customer experience.

What You Will Be Doing

• Responding to client inquiries through email and other communication channels
• Providing accurate information about services and processes
• Ensuring all client requests are handled efficiently and professionally
• Updating and maintaining client records in the system
• Reviewing and verifying client documentation for accuracy
• Delivering excellent customer service while maintaining professionalism
• Handling complaints and providing effective solutions
• Collaborating with internal teams to ensure seamless service

Requirements

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Customer Service and Client Relationship Management experience is advantageous

If you have strong communication skills, enjoy helping customers, and are detail-oriented, we would love to hear from you.

Apply now or share this with someone who might be a great fit