Customer Service Representative

Legend Holding Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A diversified enterprise in Dubai is seeking a Receivables Executive to manage the revenue cycle. The role involves ensuring accurate billing, overseeing customer payments, and maintaining communication across departments. Candidates should have a Bachelor's degree and 2–3 years of experience in customer service or operational roles, particularly in the automotive rental industry. Strong communication and organizational skills are required.

Qualifications

• 2–3 years of experience in customer service or administrative support.
• Experience in automotive, rental, or service industries is preferred.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Oversee the end-to-end receivables process including billing and collections.
• Ensure zero outstanding balances on rental agreements.
• Provide timely follow-ups with customers on vehicle replacements.

Skills

Customer service

Documentation

Microsoft Office Suite

Organizational skills

Communication

Education

Bachelor's degree in any discipline

Job description

About us:

Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.

Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.

Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.

Job Overview:

As the Receivables Executive for Legend World Rent A Car, you will play a critical role in safeguarding the company’s revenue cycle by ensuring the accuracy, timeliness, and integrity of all receivables operations. This role demands a blend of operational discipline, customer service maturity, financial accuracy, and an in-depth understanding of the car rental ecosystem.

The individual will oversee the end-to-end receivables process. You will function as a key link between operations, finance, and customer service, ensuring that all billing, collections, and compliance activities are executed with speed, precision, and transparency across multiple rental platforms and government portals.

Key Responsibilities

• Ensure all Replacement Details for replaced vehicles are updated, and the Replacement Checklist is uploaded on RTA’s TARS Portal / Abu Dhabi Police CRS within 2.5 hours of the replacement event.
• Follow up on rental extensions and closures, ensuring timely clearance of outstanding balances on closed agreements and tracking late invoices using the outstanding report.
• Collect outstanding payments on declined cases through consistent and structured customer follow-ups.
• Send two consecutive email notifications to customers regarding pending immobilization and charge customers for spare key usage where applicable.
• Accurately record receipt vouchers and deposit receipts (rental and non-rental charges) in the SPEED system and report same‑day collections to the Finance Team.
• Share invoices with customers on time.
• Update and charge customers for SALIK, parking fees, DARB, traffic fines, and rental charges as required.
• Upload all supporting customer documents — including POS receipts, agreements, check‑in/out forms, authorization forms, and quotations — into the shared folder/new system on time.
• Ensure timely and accurate closure of rental agreements, maintaining zero outstanding balances and verifying any additional charges (late collections, incorrect fuel/mileage).
• Maintain zero to minimal customer complaints through accurate billing, proactive communication, and efficient issue resolution.
• Provide timely follow‑ups with customers on vehicle replacements and related processes.
• Ensure accuracy in initial payments, billing, and security deposit handling.
• Update both CARDOO and YANGO web portals for rental extensions and closures, including uploading customer invoices on default or deposit‑free platforms.
• Address customer queries and complaints promptly and professionally.

Qualifications & Experience

• Bachelor’s degree in any discipline.
• 2–3 years of experience in customer service, administrative support, or operational roles ideally within the automotive, rental, or service industries.
• Proficient in Microsoft Office Suite
• Skilled in handling accurate documentation, billing entries, and follow‑up tasks with strong attention to detail.
• Experience supporting customers through emails, calls, or direct interactions, with a focus on service quality and professionalism.
• Strong organizational and multitasking abilities with a proactive approach to resolving routine operational challenges.
• Comfortable using data entry tools and internal systems for tracking transactions, agreements, and customer interactions.
• Excellent verbal and written communication skills, with the ability to draft clear, concise emails and reports.