Customer Service Representative

Perfect Doctors Clinic; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare facility in Dubai is seeking a Customer Service Representative to manage client interactions and ensure a high level of customer satisfaction. The ideal candidate should have strong customer service skills, proficiency in English and Arabic, and prior experience in a customer service role. The position is full-time and on-site, requiring effective communication and problem-solving abilities.

Qualifications

• Strong skills in Customer Service and handling inquiries efficiently.
• Previous experience in customer service or healthcare/aesthetic industry is a plus.
• Proficiency in English and Arabic is required.

Responsibilities

• Manage client interactions and address inquiries.
• Resolve customer concerns for high satisfaction.
• Provide personal assistance and maintain appointment schedules.

Skills

Customer Service

Customer Satisfaction

Customer Experience Management

Communication Skills

Problem-Solving

Education

High school diploma or equivalent

Degree in a related field

Job description

Role Description

This is a full-time on-site role for a Customer Service Representative located in Dubai, United Arab Emirates. The Customer Service Representative will be responsible for managing client interactions, addressing inquiries, and resolving customer concerns to ensure a high level of customer satisfaction. The role includes providing personal assistance to clients, maintaining appointment schedules, and offering ongoing support to enhance the overall customer experience at the clinic.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience management
• Proficiency in Customer Support and handling client inquiries efficiently
• Exceptional communication skills and ability to interact professionally with a diverse clientele
• Ability to work in a fast-paced environment with excellent problem-solving and organizational skills
• Previous experience in a face-to-face customer service role or in the healthcare/aesthetic industry is a plus
• Proficiency in English and Arabic is required
• High school diploma or equivalent is required; a degree in a related field is preferred