Customer Service Representative

Soarswell Consulting; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service provider in Abu Dhabi is seeking individuals to respond to customer inquiries, handle complaints, and ensure customer satisfaction. The ideal candidate will have a Bachelor's degree and 1-2 years experience in customer service. Strong communication skills in English and Arabic are essential, along with problem-solving abilities and proficiency in Google Sheets and Docs.

Qualifications

• 1-2 years of experience in customer service or support role.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, chat, etc.
• Identify and assess customers' needs for satisfaction.
• Handle customer complaints with patience and empathy.
• Maintain detailed records of customer interactions.
• Escalate complex issues when necessary.
• Follow up with customers for issue resolution.
• Stay updated on product knowledge and company policies.
• Collaborate with team members for service improvement.
• Meet performance targets including response and resolution times.

Skills

Communication skills in English

Communication skills in Arabic

Problem-solving abilities

Attention to detail

Proficiency in Google Sheets

Proficiency in Google Docs

Education

Bachelor's degree

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Handle customer complaints with patience and empathy, ensuring swift resolution
• Maintain detailed records of customer interactions, transactions, comments, and complaints
• Escalate complex issues to senior team members or relevant departments when necessary
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service
• Stay updated on product knowledge, company policies, and procedures to provide accurate information
• Collaborate with team members to improve customer service processes and share best practices
• Meet individual and team performance targets including response time, resolution time, and customer satisfaction scores

Required Qualifications

• Bachelor's degree
• 1-2 years of experience in customer service or support role
• Excellent verbal and written communication skills in English and Arabic
• Strong problem-solving abilities and attention to detail
• Proficiency in Google sheets and Docs and ability to learn new software quicklyAbility to work in a fast-paced environment and handle multiple tasks simultaneously