Customer Service Pro — Global Mobility & Growth

Hilti (Canada) Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading construction solutions provider in Dubai is seeking a Customer Service Representative to deliver exceptional support and ensure customer satisfaction. Candidates must have a Bachelor's Degree, proficiency in English, and be UAE Nationals. The role involves processing customer inquiries, handling complaints, and maintaining customer data accuracy in SAP. This position offers opportunities for career growth within a diverse and dynamic team.

Benefits

Opportunities to move around the business

Career development programs

Dynamic work environment

Qualifications

• UAE National Family Book required to comply with the UAE Emiratization law.
• High commitment to customer satisfaction.
• Self-motivation and willingness to explore self-potential.

Responsibilities

• Process all customer contacts efficiently and professionally.
• Manage customer complaint handling and provide solutions.
• Ensure accuracy and completeness of customer data in SAP.
• Promote use of other sales channels to customers.
• Support field-based personnel with timely communication.

Skills

Proficiency in English (verbal and written)

Interpersonal skills

Negotiation skills

Computer skills (ideally SAP)

Excellent telephone manner

Customer orientation

Team playing skills

Education

Bachelor’s Degree

Job description

A leading construction solutions provider in Dubai is seeking a Customer Service Representative to deliver exceptional support and ensure customer satisfaction. Candidates must have a Bachelor's Degree, proficiency in English, and be UAE Nationals. The role involves processing customer inquiries, handling complaints, and maintaining customer data accuracy in SAP. This position offers opportunities for career growth within a diverse and dynamic team.