Customer Service Officer-UAE National

Madi International; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading service company is seeking a motivated Emirati Customer Service Officer to join its team in Dubai or Abu Dhabi. You will provide outstanding service, address inquiries, and maintain customer records. Ideal candidates are UAE Nationals with strong communication skills and a high school diploma or higher. This role offers a chance to enhance the customer journey in a professional environment.

Qualifications

• UAE National (Emirati) with a valid family book (Khulasat Al Qaid).
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide outstanding service to customers via phone, email, and in person.
• Address inquiries and resolve complaints promptly and effectively.
• Maintain and update customer records with accurate information.
• Collaborate with other departments to ensure customer satisfaction.
• Monitor feedback and suggest improvements to enhance the customer journey.

Skills

Strong communication skills

Interpersonal skills

Proficiency in Arabic

Proficiency in English

Education

High school diploma or higher

Degree in business or related field

Job description

Abu Dhabi, United Arab Emirates Customer Service

About the job Customer Service Officer-UAE National

We are seeking a motivated and professional Emirati Customer Service Officer to join our team in Dubai or Abu Dhabi. The ideal candidate will act as the first point of contact for our clients, ensuring a seamless and satisfactory customer experience.

Key Responsibilities:

• Provide outstanding service to customers via phone, email, and in person.
• Address inquiries and resolve complaints promptly and effectively.
• Maintain and update customer records with accurate information.
• Collaborate with other departments to ensure customer satisfaction.
• Monitor feedback and suggest improvements to enhance the customer journey.

Requirements:

• UAE National (Emirati) with a valid family book (Khulasat Al Qaid).
• High school diploma or higher; a degree in business or a related field is preferred.
• Strong communication and interpersonal skills.
• Proficiency in Arabic and English.
• Ability to handle multiple tasks efficiently and maintain professionalism.