Customer Service Manager – Robotics & Drones

TALENT ONE EMPLOYMENT SERVICES; Abu Dhabi; On-site; AED 268,000 - 469,000; Full time

Job summary

TALENT ONE EMPLOYMENT SERVICES in Abu Dhabi seeks an experienced Customer Service Manager to lead support and after-sales for robotics and drone solutions.

You will manage operations, coordinate cross-functional teams, and ensure SLA performance while driving customer satisfaction. This role demands strong leadership, extensive service-operations background, and UAE/GCC experience.

Qualifications

• Minimum 5–8 years of experience in customer service, customer success, after-sales, or service operations.
• At least 2–3 years’ experience leading a customer service or support team.
• Experience in robotics, drones/UAVs, autonomous systems, aviation technology, or similar technical products is essential.
• Strong knowledge of customer support processes, SLAs, CRM/ticketing systems, and stakeholder management.
• Excellent communication, problem-solving, team leadership, and client-management skills.
• UAE/GCC experience is preferred.

Responsibilities

• Manage customer service and technical-support operations for robotics and drone solutions.
• Serve as the main escalation point for customers and ensure timely issue resolution.
• Coordinate with engineering, technical, operations, sales, and field-service teams.
• Manage customer onboarding, product handover, user training, maintenance, and service requests.
• Establish and monitor SLAs, support tickets, escalation processes, customer satisfaction, and service KPIs.
• Prepare service reports, incident summaries, and improvement plans.
• Support warranty, maintenance-contract, and service-renewal activities.
• Maintain accurate customer and service records in CRM/ticketing systems.

Skills

Customer service leadership

CRM/ticketing systems

Communication skills

Problem-solving

Client-management

Education

Bachelor’s degree in Business, Engineering, Aviation, Technology, or related field

Tools

CRM systems

Ticketing software

Job description

TALENT ONE EMPLOYMENT SERVICES | Full time

Customer Service Manager – Robotics & Drones

Abu Dhabi, United Arab Emirates | Posted on 09/07/2026

Job Title: Customer Service Manager – Robotics & Drones

We are seeking an experienced Customer Service Manager tolead customer support and after-sales operations for robotics and drone/UAVsolutions.

Key Responsibilities:

• Managecustomer service and technical-support operations for robotics and dronesolutions.
  
• Serveas the main escalation point for customers and ensure timely issueresolution.
  
• Coordinatewith engineering, technical, operations, sales, and field-service teams.
  
• Managecustomer onboarding, product handover, user training, maintenance, andservice requests.
  
• Establishand monitor SLAs, support tickets, escalation processes, customersatisfaction, and service KPIs.
  
• Prepareservice reports, incident summaries, and improvement plans.
  
• Supportwarranty, maintenance-contract, and service-renewal activities.
  
• Maintainaccurate customer and service records in CRM/ticketing systems.
  

Requirements

Requirements:

• Bachelor’sdegree in Business, Engineering, Aviation, Technology, or a related field.
• Minimum5–8 years of experience in customer service, customer success,after-sales, or service operations.
• Atleast 2–3 years’ experience leading a customer service or support team.
• Experiencein robotics, drones/UAVs, autonomous systems, aviation technology,industrial automation, or similar technical products is essential.
• Strongknowledge of customer support processes, SLAs, CRM/ticketing systems, andstakeholder management.
• Excellentcommunication, problem-solving, team leadership, and client-managementskills.
• UAE/GCCexperience is preferred.
  

Preferred: Experience with commercial drone operations, UAVmaintenance, drone software, aviation compliance, or technical field-serviceoperations.