Customer Service Leader – Care & Support (Dubai)

Aemitti; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai seeks a Customer Service Manager to lead a team of administrators. You will oversee operations and ensure exceptional service delivery. Ideal candidates will have over 3 years of customer service experience and strong leadership skills. The role requires shift flexibility and looks for someone warm and professional. This position offers opportunities for growth in a supportive work culture.

Benefits

Opportunities for career development

Supportive work culture

Qualifications

• Minimum 3 years’ customer service experience in an English-speaking environment.
• At least 3 years in a supervisory or managerial role.
• Strong communication, planning, and leadership skills.

Responsibilities

• Ensure timely response to all client and care worker queries.
• Monitor electronic call systems and manage shifts.
• Handle complaints and safeguarding concerns professionally.

Skills

Customer service experience

Supervisory experience

Leadership skills

Communication skills

Organizational skills

C1 English proficiency

Calm under pressure

Job description

A customer service company in Dubai seeks a Customer Service Manager to lead a team of administrators. You will oversee operations and ensure exceptional service delivery. Ideal candidates will have over 3 years of customer service experience and strong leadership skills. The role requires shift flexibility and looks for someone warm and professional. This position offers opportunities for growth in a supportive work culture.