Customer Service Executive - UAE

People Perfect; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

People Perfect Advisory is looking for a Customer Service Executive who is passionate about HR and administration. This role involves managing customer inquiries, resolving issues, and supporting satisfaction and retention efforts in a fast-paced environment. Strong communication skills and relevant experience in the UAE are key to success in this position.

Qualifications

• 1-2 years of UAE experience in a similar role required.
• Strong English communication skills essential.
• Experience with Bitrix or other CRM systems is preferred.

Responsibilities

• Attend and respond to all customer inquiries to ensure satisfaction.
• Record and report customer feedback to improve service.
• Follow up with internal departments to resolve customer issues timely.

Skills

Communication Skills

Customer Service

Analytical Skills

Education

MBA/BBA

Tools

Bitrix

CRM Knowledge

MS Office

Job description

People Perfect Advisory is seeking a Customer Service Executive to join our dynamic team. If you have a passion for HR and administration this is a great opportunity to grow your career in a professional and fast-paced environment.

Job description:

• Attend all incoming sales inquiries (Walkin or via phone email or chat etc. providing clear and accurate information about products in a professional systematic and focused manner with at least 10 customer conversion rate.
• Attend all incoming customer inquiries or complaints empathetically and take action as per established protocols and follow-up for timely resolution and response contributing to customer satisfaction and retention.
• Note down and pass on customer tasks and requirements to the relevant internal departments through established channels and protocols keeping tracks and proactively following up internally for timely resolutions/turnround.
• Record all incoming inquiries complaints issues and feedback (in Bitrix) categorizing analyzing and reporting with highlights of frequently occurring issues and making suggestions on customer experience improvement.

Qualifications & Requirements:

• MBA/BBA
• 1-2 year of UAE experience in a similar role
• Excellent English communication.
• Bitrix or other CRM Knowledge.
• Strong MS office Skills.