Customer Service Executive (Remote)

Qureos Inc; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A fast-growing online gaming company is hiring a Customer Service Executive. This is a fully remote role where you will handle customer queries and assist players with gameplay issues. The ideal candidate should have customer support experience, be fluent in English and Hindi, and be comfortable with 12-hour rotational shifts. Immediate joiners are preferred.

Benefits

Paid training for 15 days

100% remote role

Qualifications

• Previous customer support experience, bonus for gaming.
• Fluent in English and Hindi; other languages are a plus.
• Comfortable using Excel for basic tasks.

Responsibilities

• Handle customer queries via chat and phone.
• Assist players with account and gameplay-related issues.
• Maintain accurate records and update internal systems.

Skills

Customer support experience

Fluent in English

Fluent in Hindi

Excel skills

Time management

Job description

🚨 Job Opportunity

Customer Service Executive (Remote)

📍 Location

Remote (India-based candidates preferred)

💰 Salary

₹20,000 – ₹25,000 / month

🕒 Job Type

Full-time

🔄 Shifts

12-hour rotational (Day & Night)

🎓 Training

15 days (Paid)

Freshers can also apply!

💼 Job Overview

We’re hiring a Customer Service Executive to join a fast-growing online gaming company. If you’re enthusiastic, reliable, and passionate about delivering top-tier support — and you're comfortable working remotely in a structured environment — we’d love to hear from you!

🎯 Key Responsibilities

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service

✅ Requirements

• Previous customer support experience (gaming experience is a bonus)
• Fluent in English and Hindi (regional languages are a plus)
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop

📌 Additional Details

• 100% Remote Role
• Immediate joiners preferred