Customer Service executive - Logistics

Antal International Network; Ras Al Khaimah; On-site; Confidential; Full time

Job summary

A European multinational company is seeking a Customer Service Executive - Logistics for their Ras Al Khaimah location. The role involves tracking shipments, preparing necessary documentation, and ensuring high customer satisfaction while managing cross-border logistics effectively. Experience in logistics and familiarity with customs regulations is essential.

Qualifications

• Experience in logistics and customer service.
• Proven ability to manage cross-border shipments.
• Familiarity with customs requirements in Ras al-Khaimah.

Responsibilities

• Track and monitor cross-border activities of shipments.
• Finalize Letter of Credit and coordinate with banks.
• Prepare necessary documentation for shipping.

Skills

Logistics Management

Customer Service

Negotiation

Training

Job description

Our Client, a European Multinational Company and a global leader in metal flow engineering is looking to hire Customer Service executive - Logistics for Ras Al Khaimah location.

Key Responsibilities:

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, Prepare Tender BID &Performance Bond and coordinatewith the Bank Responsible of the Client for MENA Region, Europe and Asia.
• Prepare bill of lading Invoices, Packing List & Certificate of Origin.
• Well verse in RAK Custom Formalities and other Emirates Check contracts are in line with the company policy and custom guidelines.
• Train and coach staff to understand the end-to-end procedure of shipping transaction.
• Led the team in developing effective systems to minimize loss and maximizeperformance.
• Negotiate freight cost to meet the target rate via Sea, Air and Road shipment.
• Evaluate supplier’s performance and flexibility.
• Prepare Tender documents, Quotation and Purchase order,
• Maintain the highest standard of Customer service for Client satisfaction Submit weekly summary report to the Sales Team, Finance Controller and Managing Director.
• Entertain after sales complain as well as investigate demurrage charges and claim.
• Supervise External Inspector and prepare documents required.
• Using different Incoterms to track the shipment.
• Play an important role as sales and customer support.

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