Customer Service executive - Logistics

Antal International; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A multinational company in Ras Al Khaimah is seeking a Customer Service executive - Logistics. The role involves tracking shipments, managing customer service, and handling shipping documentation like Letter of Credit and bids. Candidates should possess strong negotiation skills, knowledge of RAK customs, and ability to train staff. This role is crucial for ensuring customer satisfaction and optimizing logistics processes.

Qualifications

• Experience in logistics and customer service.
• Familiarity with shipping documentation.
• Ability to handle after sales complaints.

Responsibilities

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, prepare Tender BID & Performance Bond.
• Negotiate freight costs to meet target rate.
• Maintain the highest standard of Customer service.

Skills

Cross-border shipment monitoring

Knowledge of RAK Custom Formalities

Negotiation skills

Training and coaching staff

Supplier performance evaluation

Job description

Job Description

Our Client, a European Multinational Company and a global leader in metal flow engineering is looking to hire Customer Service executive - Logistics for Ras Al Khaimah location.

Key Responsibilities

• Track and monitor cross-border activities of Shipment.
• Finalize Letter of Credit, Prepare Tender BID & Performance Bond and coordinate with the Bank Responsible of the Client for MENA Region, Europe and Asia.
• Prepare bill of lading Invoices, Packing List & Certificate of Origin.
• Well verse in RAK Custom Formalities and other Emirates Check contracts are in line with the company policy and custom guidelines.
• Train and coach staff to understand the end-to-end procedure of shipping transaction.
• Led the team in developing effective systems to minimize loss and maximizeperformance.
• Negotiate freight cost to meet the target rate via Sea, Air and Road shipment.
• Evaluate supplier’s performance and flexibility.
• Prepare Tender documents, Quotation and Purchase order.
• Maintain the highest standard of Customer service for Client satisfaction Submit weekly summary report to the Sales Team, Finance Controller and Managing Director.
• Entertain after sales complain as well as investigate demurrage charges and claim.
• Supervise External Inspector and prepare documents required.
• Using different Incoterms to track the shipment.
• Play an important role as sales and customer support.

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