Customer Service Executive

VINIRMA Consulting Pvt.Ltd; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A consulting firm in the UAE is seeking a Customer Experience Officer to provide support in the Customer Experience Department. The ideal candidate will have at least 2 years of experience, excellent communication skills in both English and Arabic, and a background in banking is desirable. Responsibilities include managing complaints and ensuring data accuracy. Competitive salary and professional development opportunities offered.

Qualifications

• Minimum of 2 years’ experience in a similar role.
• Experience in delivering customer journeys process improvement initiatives.
• Banking experience is desirable.

Responsibilities

• Provide operational and administrative support for the Customer Experience Department.
• Execute tasks related to complaints handling and quality assurance.
• Ensure compliance and enhance efficiency across channels.

Skills

Outstanding written and verbal communication skills

Ability to multitask

Knowledge of the local and MENA markets

Job description

Nair Systems is currently looking for a Customer Experience Officer for our UAE operations with the following terms & conditions.

Job Purpose

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.

Minimum Qualification & Experience

• A minimum of 2 years’ experience in a similar role.
• Outstanding written and verbal communication skills.
• Must be able to multitask and work well under pressure.
• Banking experience desirable.
• Knowledge of the local and MENA markets is desirable.

Areas of Competency

• Excellent oral and written skills in English and Arabic is a mandate for this position.
• Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.