Customer Service Executive

VerifiedJobs.ae; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai is seeking candidates for a customer service position. Candidates should possess strong communication skills and a detail-oriented mindset. Responsibilities include answering inbound calls, collecting data, and ensuring customer satisfaction. Freshers and candidates with up to one year of experience are welcome to apply. This role promises a dynamic work environment focused on delivering exceptional customer service.

Responsibilities

• Professionally handle incoming calls from customers.
• Provide information, assistance, and solutions to customer inquiries and concerns.
• Collect and accurately record customer details, inquiries, and issues.
• Address customer concerns and resolve issues promptly and effectively.
• Assist customers with product information and general inquiries.
• Ensure the accuracy and completeness of data entered into the CRM system.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Ability to handle a high volume of calls

Positive attitude

Education

Freshers / minimum 1 year experience in customer service

Tools

CRM systems

Job description

Qualifications

• Freshers / minimum 1 year experienced candidates in customer service can apply
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Detail-oriented with a focus on data accuracy.
• Familiarity with CRM systems is a plus.
• Ability to handle a high volume of calls in a fast-paced environment.
• Positive attitude and a commitment to delivering outstanding customer service.

Responsibilities

• Answering Inbound Calls:
  • Professionally handle incoming calls from customers.
  • Provide information, assistance, and solutions to customer inquiries and concerns.
• Data Collection and Entry:
  • Collect and accurately record customer details, inquiries, and issues.
  • Enter relevant information into the CRM system in a timely and accurate manner.
• Issue Resolution:
  • Address customer concerns and resolve issues promptly and effectively.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
• Customer Assistance:
  • Assist customers with product information, order status, and general inquiries.
  • Provide guidance on using our products or services.
• Quality Assurance:
  • Ensure the accuracy and completeness of data entered into the CRM system.
  • Maintain a high level of professionalism and customer service in all interactions.
• Collaboration:
  • Collaborate with other team members and departments to resolve customer issues.
  • Share customer feedback and insights with the team to improve overall customer satisfaction.
• Documentation:
  • Maintain detailed and organized records of customer interactions and transactions.

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